Overnight Client Service Representative

Ethos Veterinary Health • Roseville, CA

2d • $22 - $30 • Onsite

About The Position

The Client Care Specialist will demonstrate exceptional customer service skills at all times to represent the organization and perform day-to-day operations of the front desk.

Requirements

• Veterinary Clinic experience is preferred.
• Qualified candidates should possess excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• The right candidate will have a fundamental knowledge of windows based computer programs.
• Proven effective communication and the ability to multitask and prioritize
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply
• Exceptional customer service is expected.
• Ability to work in a highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community is required.
• Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all co-workers throughout the hospital in order to maintain a cohesive work team
• Maintain excellent communication skills in order to ensure professionalism and effectiveness in all interactions with clients and co-workers throughout the hospital
• Must have the ability to multi task, prioritize, and delegate
• Demonstrate proficiency in computer skills
• Must be organized and detail oriented to ensure efficiency and accuracy in all transactions
• Able work in high stress situations and exercise good judgment as needed
• Present a neat, well-groomed appearance

Nice To Haves

• Veterinary Clinic experience is preferred.

Responsibilities

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding hospital services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
• Process admissions and discharges accurately; schedule follow up appointments as necessary
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with Veterinary Specialty Hospital legal requirements
• Assist with other administrative duties such as scanning, faxing and emailing.

Benefits

• Full-time benefits include pet insurance, health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and CE allowance.
• Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed