Overhead Doors Sales & Service Manager - Advanced Window Systems
About The Position
Overhead Door Sales & Service Manager Location: AWS (Advanced Window Systems) – DFW Role Summary This is a build-it-right, own-it end-to-end leadership role. AWS is expanding beyond windows and entry doors to launch a full residential and light commercial overhead door sales and service operation. The Overhead Door Sales & Service Manager will be responsible for standing this business up from the ground up — technically, operationally, and commercially. We are looking for a highly experienced overhead door service technician who knows both residential and commercial overhead door systems, understands manufacturers and sourcing, and can turn that knowledge into a profitable, scalable operation. This role blends hands-on technical expertise with leadership, sales, and operational ownership.
Requirements
- 5+ years of hands-on experience as an overhead door service technician
- Proven experience with both residential and light commercial overhead door systems
- Strong background in installation, repair, troubleshooting, and replacement
- Working knowledge of major overhead door manufacturers and suppliers
- Valid driver’s license and clean driving record
Nice To Haves
- Experience with estimating, quoting, or selling overhead door services preferred
- Prior lead technician or supervisory experience is a strong plus
Responsibilities
- Lead and perform installation, repair, and preventative maintenance for residential and light commercial overhead doors
- Work across sectional, rolling steel, high-lift, operators, and related systems
- Establish safety standards, service protocols, and quality expectations
- Serve as the escalation point for complex troubleshooting and repairs
- Train, coach, and eventually help hire overhead door technicians
- Drive overhead door sales through service calls, replacements, upgrades, and new installations
- Support estimating, quoting, and job scoping for both residential and commercial customers
- Identify upsell and replacement opportunities
- Partner with AWS leadership and sales teams to grow this new service line
- Build relationships with builders, contractors, property managers, and homeowners
- Build the overhead door service and sales program from scratch
- Design workflows for service calls, installations, scheduling, and follow-up
- Establish pricing models, margins, and service rates
- Set up inventory, truck stock, and ordering processes
- Create documentation and playbooks to ensure consistency and scalability
- Identify and recommend preferred overhead door manufacturers and suppliers
- Establish purchasing channels and vendor relationships
- Advise AWS leadership on product selection, availability, and cost structures
- Stay current on manufacturer programs, warranties, and product updates
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
