Outreach Specialist

Mae Health, Inc

1d • $4,500 • Remote

About The Position

Mae is hiring an Outreach Specialist who is passionate about maternal health equity and ready to help members enroll on our platform to receive support from pregnancy through postpartum. As an Outreach Specialist, you will be responsible for outbound outreach to health insurance plan members to introduce Mae’s offering and onboard new members onto Mae’s platform. Ideal candidates for this role have experience with high-volume outbound outreach.
This role will report to the Outreach Team Manager.

Requirements

• 1-3 years’ experience in patient outreach or a healthcare-related field, with an emphasis on patient enrollment or engagement
• Strong interpersonal communication skills and ability to persuade patients or members to take an action (e.g., schedule an appointment, join a health program)
• Ability to work independently remotely, with minimal supervision
• Highly organized and able to manage time effectively
• Experience working in an environment that required high outbound call volumes
• Track record on exceeding targets
• Comfort with managing priorities that may change on a daily or weekly basis
• Enthusiastic and friendly disposition
• Empathy in human interaction and desire to improve health of individual and whole communities

Responsibilities

• Placing a high volume of calls daily to members of Mae’s health plan partners who may be eligible to join our platform in order to meet monthly targets
• Share accurate and up to date information with members about the support they can receive through Mae, emphasizing Mae’s offering of community-based doula support
• Guiding members through the enrollment and onboarding process, so they can get started using the platform
• Using a custom-built internal tool to identify the appropriate members to outreach to based on the team’s enrollment targets for the month
• Providing daily and weekly feedback to internal team members on issues and barriers affecting outreach quality or ability to achieve targets
• Utilizing influencing / motivational skills to ensure maximum member engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees