Outreach Specialist

Community Action of Skagit County•Mount Vernon, WA

11d•$25 - $27

About The Position

Our Outreach team is looking for a part-time staff member to join our team. We are looking for candidates who want to travel throughout the county to connect and help our unhoused community members. The outreach specialist will be expected to engage individual’s experiencing homelessness and assist them in accessing self-identified needs, such as, health, housing, behavioral health and basic needs. We are looking to fill 1 part time position at 20-25 hours per week.

Requirements

High school diploma or equivalent required. Degree in Human Services or related field desired.
Experience working with homeless population, and those with substance abuse and mental health disorders, preferred.
Or a combination of education and experience providing the knowledge, skills, and abilities to successfully perform the work.
Must have valid driver license and auto liability insurance, if personal vehicle is used for work-related travel.
Recovery Coach and Diversion Training preferred.
Training necessary (within 6 months of hire): Blood borne Pathogens, First Aid/CPR, Safety, Mandated Reporting, Confidentiality, HIPAA, 42 CFR Part 2, Harm Reduction, Conflict Resolution, Crisis Intervention, Suicide Prevention, Ethics, Overdose prevention, recognition, and response.
Ability to set boundaries, resolve conflict and de-escalate issues.
Must demonstrate passion for helping those with O.U.D.
Ability to work well with others and exercise strong teamwork skills.
Ability to maintain confidentiality.
Knowledge of community resources.
Ability to exercise safe and independent judgement.
Ability to work independently, as well as, part of a team.
Ability to maintain and prioritize personal safety in all environments.
Proficient in Microsoft Office Suite applications, including Excel, Word, Access, PowerPoint, Publisher and Outlook programs.
Must have strong and effective communication skills (oral and written).
Working knowledge of standard office procedures and technologies (phone, computer, printer, photocopier, scanner, fax machine) is needed.
Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds.

Nice To Haves

Lived experience can be helpful and will be considered as a qualification alongside education, work, and volunteer experience.
Spanish/English bilingual desired.

Responsibilities

Build rapport and connect with individuals who are living unsheltered, with the goal of connecting them to supportive services.
Refer clients into case management, coordinated entry, or other agency programs, as appropriate.
Work with program coordinator to develop strategies on reducing the stigma regarding individuals with opioid use disorder in the community.
Input and maintain information regarding referrals in database. Keep detailed case notes of client interactions.
Build effective relationships with treatment providers and community partners for warm hand-offs, as well as, assisting individuals in accessing appropriate resources related to pursuing recovery and attending appointments.
Provide transportation resources to access treatment services and/or support in getting to an appointments.
Provide on-going education and advocacy for individuals experiencing opioid use disorder, including information on overdosing, Narcan, and Fentanyl testing strips.
Assist clients in navigating the intake system for treatment services.
Coordinate with case management staff to meet the individual needs of new and existing program participants;
Assist program coordinator with collection, entry, and tracking of impact data.
Assist with recruiting, training, and onboarding volunteers.
Attends Community Action staff meetings and other meetings and trainings as required.
Other related duties as assigned by management.