Outreach Specialist

The Fedcap Group • New York, NY

48d • $44,000 - $46,000

About The Position

The Outreach Specialist is responsible for reaching out to participants before scheduled appointments as well as engaging or reengaging participants who fail to report to program-scheduled appointments and services.

Requirements

• Bachelor’s degree in social work or related field, such as psychology, vocational rehabilitation, or occupational rehabilitation, preferred.
• One (1) year of human services or related experience.

Nice To Haves

• Bilingual (English Spanish) preferred.

Responsibilities

• Reach out to participants who have scheduled appointments to confirm that the participant is aware of the appointment and/or if they need to reschedule.
• Conduct escalating outreach to clients who fail to report to mandatory appointments and services. This includes telephone, email, mail, and home visit outreach strategies.
• Identify and assist with mitigating barriers to program participation, including but not necessarily limited to, health, mental health, reasonable accommodations, housing, childcare, and domestic violence issues.
• Re-engage clients by discussing the range of available services, including reasonable or travel accommodations, and the potential benefits of participation in WeCARE.
• Communicate to the appropriate staff any informal accommodations provided to participants while in outreach.
• Case conference with WeCARE Clinical Assessment, Case Management and Vocational Rehabilitation Service (VRS) staff, as necessary.
• Post the necessary case notes of outreach services and upload outreach documentation into HRA and Fedcap management systems, including but not limited to, SEAMS and FedcapCARES.
• Work closely with the VRS timekeeping unit team to ensure maximized interaction and engagement with all WeCARE.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees