Outreach Specialist IHCI - Warrick/Vanderburgh Counties

Community Health Network • Evansville, WY

1d • Remote

About The Position

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. Make a Difference The Innovative Healthcare Collaborative of Indiana (IHCI), is a joint venture between Community Health Network and Deaconess Health System. Its goal is to support our sponsors and partners in their strategic evolution to positively impact and improve the healthcare delivery system. As a member of the team, you will have the opportunity to make a profound impact on the lives of people living with complex and/or chronic disease. This position is primarily remote but there is potential for some physician office-based duties. Patient coordination will be telephonic. The Outreach Specialist will evaluate patients who have stratified into potential care management programs or have recently discharged from an emergency department or hospital stay. The role will work closely with an IHCI RN Care Advisor to support and improve IHCI care management processes. The specialist will introduce care management program options to patients, assess their willingness to participate and if the patient approves, schedule initial assessment appointments with an IHCI RN care advisor. Specialist will assist with patient care gap identification and closure through telephonic patient contact, EMR evaluation, and payer portal assessments. The specialist will assist patients with scheduling any necessary exam or test to close gaps in care. Additionally, he/she will use critical assessment skills to coordinate care and schedule any necessary post-discharge follow up appointments. While many of our positions offer the flexibility of a primarily remote work environment, some roles operate under a hybrid model, requiring a blend of telephonic and in-person interactions to best support our operational needs and foster team collaboration. Patient interaction may occur in the physician office setting, on the phone, at their home, or in the hospital setting - essentially however and wherever the patient needs your assistance to improve their health, better understand their illness and coordinate their care. Specific work arrangements will be detailed for each individual role

Requirements

• Ability to navigate EMRs
• Ability to utilize Microsoft Office Suite
• Ability to manage projects and assignments from start to completion
• Ability to use customer service skills to provide an exceptional experience
• Ability to collaborate and build effective relationships
• Ability to maintain confidentiality and understand HIPAA regulations
• Ability to improve processes
• Ability to work under pressure
• Ability to communicate complex/ technical information effectively both orally and in writing
• Ability to effectively maintain databases
• Ability to self-motivate
• Ability to travel between locations
• Ability to be detailed oriented and organized
• High school diploma or GED equivalent.
• 3+ years: Experience with medical/business computers applications in provider office or healthcare setting.

Nice To Haves

• 2 year / Associate Degree.

Responsibilities

• Evaluate patients who have stratified into potential care management programs or have recently discharged from an emergency department or hospital stay.
• Work closely with an IHCI RN Care Advisor to support and improve IHCI care management processes.
• Introduce care management program options to patients, assess their willingness to participate and if the patient approves, schedule initial assessment appointments with an IHCI RN care advisor.
• Assist with patient care gap identification and closure through telephonic patient contact, EMR evaluation, and payer portal assessments.
• Assist patients with scheduling any necessary exam or test to close gaps in care.
• Use critical assessment skills to coordinate care and schedule any necessary post-discharge follow up appointments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees