Outreach Specialist

WVU Medicine•Clarksburg, WV

About The Position

Provides training, support and enrichment activities to Regional Youth sites to provide outreach, information and referral to individuals, youth, families and the community.

Requirements

Valid driver’s license, valid vehicle insurance and a reliable vehicle
High School diploma or equivalent
State criminal background check and Federal (if applicable), as for regulated areas.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to accurately spell and write routine reports and correspondence
Ability to speak effectively to clients and other Associates
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to understand and use military time.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Nice To Haves

Post high school/GED training in human service field
Six months of related experience and/or training
Mobile Crisis, preferred lived experience with mental health or a family member with mental illness

Responsibilities

Conducts self in a professional manner (communication and appearance) with clients, families and other Associates to include maintaining all of the confidential aspects of the program
Coordinates the attainment of needed personal documentation for Regional Youth Outreach sites for referral purposes
Completes required programmatic documentation such as census reports
Assists clients in transitions between to needed services in network or outside provider networks. May utilize telehealth.
Creates and maintains an atmosphere of cooperation, personal interest and positive attitude when dealing with all customers (clients, families, stakeholders and other Associates) to assure that optimum care is provided to include awareness of current developments or changes
Meets attendance and punctuality requirements with promptness for scheduled shifts and/or meetings and trainings
Follows call-in/call-off procedures for client/associate cancellations, as well as for shifts completed earlier than scheduled
Exercises good judgment in making decisions that are in the client’s best interest while handling a variety of different tasks when interacting with people with behavioral health problems
Accurately completes required documentation including but not limited to: referral forms, grant data documentation, satisfaction surveys, etc
Maintains all required documentation in compliance with organizational, state and federal regulations in a timely and accurate manner. Meets paperwork deadlines