Outreach Specialist

Staples Energy LLC

just now

About The Position

Staples Energy, a leading provider of energy efficiency programs, is looking for an Outreach Specialist with exceptional people skills to provide customer support in our continuously changing and fast-paced environment. Knowledge of the energy field is not needed; however, a willingness to learn is vital. Your Mission: To provide a stress-free scheduling experience for our customers by using excellent communication and organizing their appointments to meet their needs To learn how to be a customer service guru, and help us become a more successful company by aggressively growing our customer base To develop your role by continuously growing

Requirements

Previous cold calling experience in outbound call center or related sales experience
Comfortable making cold calls and talking to new people all-day
Excellent verbal communication skills: the ability to call, connect and interact with potential customers
Possesses an energetic, professional, and friendly demeanor
Sales and goal-oriented
Ability to work independently or as an active member of a team
Able to professionally and confidently communicate with diverse groups of people
Tenacity to handle rejection and continue on with a positive attitude when reaching next potential customer
Bilingual

Nice To Haves

Telemarketing experience

Responsibilities

Cold calling; making multiple outbound calls to potential customers
Educating customers on our FREE energy savings programs/services by following sales scripts
Create schedules and appointments for the Energy Specialist Representative
Answering potential customer questions and follow-up call questions
Managing leads by tracking and following up on them
Work with outside sales reps to cross generate leads
Meeting all quotas for cold, active, and inactive calls
Assists team members when needed to accomplish team goals