Outreach Specialist
About The Position
The Outreach Specialist plays a key role in furthering the Mission’s commitment to excellence in service and Christlike compassion. This position supports program objectives, ensures operational integrity, and reflects our values in every interaction with clients, staff, and the public. The Outreach Specialist serves as a street-based case manager, responsible for engaging individuals living in encampments and other unsheltered environments. This position plays a critical role in building trust with vulnerable populations, conducting needs assessments, and connecting individuals to essential services including shelter, healthcare, substance use treatment, and permanent housing pathways. The Outreach Specialist conducts daily engagement in encampments and public spaces to build trust with unsheltered individuals. Using trauma-informed, person-centered approaches, they provide assessments, case management, and resource connections, including housing navigation and transportation support. This role collaborates with internal teams and community partners to ensure coordinated care and accurate documentation of outreach efforts.
Requirements
- Minimum of 2 years working in a nonprofit, ministry, or human services environment
- Experience working with individuals facing homelessness, trauma, or addiction preferred
- Ability to function effectively in a dynamic, faith-based environment
- Strong communication and administrative skills
- Capable of maintaining emotional resilience in challenging client situations
Responsibilities
- Conduct daily outreach in targeted encampments and public spaces to engage unsheltered individuals.
- Build trusting relationships with individuals experiencing homelessness using trauma-informed and person-centered approaches.
- Perform intake assessments to identify individual needs, goals, and barriers to stability.
- Provide case management services including referrals, transportation assistance, and support with navigating public systems.
- Work closely with outreach coordinator and community partners to align efforts and reduce duplicative services.
- Support and participate in ministry-wide activities and chapels as applicable.
- Document outreach activities, referrals, and outcomes in a timely and accurate manner.
- Collaborate cross-functionally to uphold trauma-informed practices and ensure client dignity.
- Participate in coordinated entry and housing navigation efforts as appropriate.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
