Outreach Specialist, Pharmacy Outreach

Aledade • Tampa, FL

21h • Remote

About The Position

The Pharmacy Outreach Specialist is responsible for patient outreach, coordinating with practices and pharmacies to promote medication adherence and improve patient health outcomes and pharmacy quality measures.
We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home across US time zones.

Requirements

• High School Diploma
• Minimum 1 year of experience in a call center environment providing patient outreach
• Regular and predictable attendance; Ability to work any shift between 8 AM - 7 PM EST with the potential for evening and Saturday coverage as dictated by business needs
• Excellent verbal communication, active listening, and negotiation skills
• Ability to overcome objections and build rapport with patients or customers
• Proficient with call center platforms and electronic health records (EHR) platforms
• Proficient in Microsoft Excel and Google Sheets
• Ability to work in a fast paced environment and adapt quickly to change
• Strong organizational skills with an attention to detail and accuracy
• Must have access to reliable high speed internet connection

Nice To Haves

• Associate’s Degree
• Pharmacy Technician Certification (CPhT or ExCPT) or Active Pharmacy Technician License in any state

Responsibilities

• Conduct & handle high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols while meeting and sustaining performance goals (i.e. calls/hour, call quality, etc.)
• Collaborate with patients to actively problem-solve, identify and remove barriers to medication adherence (i.e. cost, forgetfulness, or lack of perceived need) and/or escalate clinical barriers to a pharmacist
• Overcome patient objectives and reluctance through influence, empathy, and education to secure patient commitment to medication adherence.
• Proactively coordinate with medical providers or pharmacies as needed to ensure prescription refills occur as scheduled.
• Accurately document all interactions, outcomes, and identified barriers in appropriate systems.
• Identify opportunities to enhance pharmacy workflows and processes
• Participate in training and peer-to-peer learning opportunities to build subject matter expertise in pharmacy quality metrics (e.g., STARs)
• Provide feedback, share best practices, and assist employees to support achievement of program, departmental, and organizational goals
• Other duties as assigned

Benefits

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees