Outreach Lab Coordinator

St. Luke’s University Health Network•Bethlehem, PA

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. A Lab Outreach Coordinator role is responsible for assisting with the daily operational requirements of their aligned outpatient lab patient service centers. This individual works in tandem with the Regional Manager to help triage/problem solve for PSC operational and phlebotomy clinical workflow issues, coordinates day-to-day activities and operations of assigned PSCs, supports departmental compliance requirements, provides ‘at the elbow’ training for identified employees, and supports departmental performance driven initiatives.

Requirements

High school graduate required; Associate college degree preferred
3+ years phlebotomy experience in a hospital or medical office setting
Previous experience working as a medical registrar preferred
Highly competent in registration procedures and insurance processing required
Excellent customer service and interpersonal skills required
Computer experience with Microsoft Word and Excel required
Knowledge of medical terminology preferred

Responsibilities

Focuses on the administrative and technical aspects of outpatient lab operations at their assigned PSCs/ for Reg. Managers (ex., scheduling, performance tracking, etc).
Supports the effective facilitation of daily operational requirements for aligned locations (employee support, ‘at elbow training’, site policy/procedural compliance, inventory management support, etc.).
Updates schedules and attendance, in UKG/Shifts, for aligned locations in preparation for approval by Regional Manager.
Work in partnership with Staffing Schedule Coordinator to maintain schedules for coverage at all Lab Outreach patient service centers and identify phlebotomy resources for lab focused events.
Perform phlebotomy job responsibilities to provide phlebotomy coverage at PSC if needed.
Support Regional Manager with the opening of new sites as requested.
Supports adherence to safety, compliance, and regulatory policies/protocols at PSCs and across Reg. Manager aligned team.
Prepares for and ensures compliance, at all aligned PSCs, with all regulatory inspections (JC, CAP, DOH).
Includes, but not limited to, competency assessments/validations, site facility/safety protocol requirement & employee continuing education.
Ensures documentation is completed and provided to employee’s manager.
Provides employee with remedial training as necessary.
Participates, as facilitator, in training/orientation of new employees to the department as well as conducts at the elbow training for any employee needing additional skill development.
Responsible for timely tracking of QA errors/program and timely at the elbow skill coaching of staff to ensure compliance and QA error reduction.
Serves as a subject matter expert for hospital information system and stays up to date with all information pertaining to department and job functions.
Maintains working knowledge of policies/procedures pertaining to Lab Outreach.
Demonstrate proficiency in Lab Outreach and registration workflows.
Coordinates with other Coordinators, Supervisors, and managers to ensure manuals are standardized across the department.
Maintains current documentation at PSCs.
Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
Demonstrates/models the Network’s Service Excellence Standards of Performance & PCRAFT in interactions with all customers (internal and external) and employees.
Frequent travel to patient service centers in support of job responsibilities.
Other related duties as assigned.