Outreach Coordinator

Our Open • Roxbury Crossing, MA

1d

About The Position

When you join The Home for Little Wanderers, you join a team of professionals dedicated to creating better, brighter futures for kids. For over 200 years, The Home for Little Wanderers has helped build stable lives and hopeful tomorrows for vulnerable children and their families. Our 25+ community-based and residential programs serve thousands of at-risk youths from birth to age 26. Many of these children have experienced abuse, neglect, trauma, or a disrupted family life. As the oldest child welfare agency in America, we provide them with safe surroundings, permanent loving relationships, and a secure path toward a better, brighter future. To learn more about the incredible impact our employees have on the lives of children and families, click here: https://www.youtube.com/watch?v=DXedSArtYbg About the Program The Children’s Community Support Collaborative (CCSC) provides comprehensive mental health services tailored to the unique needs of youth and their families. Our services, which take place at home, in the community and at school, focus on the family as a whole to help youth who have experienced trauma or mental health challenges remain safe within their homes and communities. Our team prioritizes relationships and gives a voice to youth and caregivers. Each family is served by a core team, including a Master’s-level clinician and Community Outreach Worker, which provides intensive in-home family treatment, comprehensive care coordination, mentorships and connections to informal and formal community-based resources. How You Will Be Making a Difference This is a position exclusive to the Children’s Community Support Collaborative.

Requirements

• High school diploma or GED
• 2 years childcare and/or mentorship experience with a similar population.
• May be required to provide behavioral support
• Required to carry a mobile device
• Required to operate a vehicle (personal or agency-owned) and transport clients
• Required to have a valid driver's license and a satisfactory driving record
• Must be able to work with people of different backgrounds, languages and ethnicities
• Frequent walking, standing, climbing stairs, and traveling to client home communities
• Computer literacy, including Microsoft Office with the ability to learn new software applications

Nice To Haves

• Supervisory experience preferred

Responsibilities

• Outreach Coordinators provide and oversee outreach services which include community-based individual and family therapeutic services, crisis intervention, and case management.
• They also are a member of CCSC’s Management team.
• Maintain a caseload of approximately 3–4 clients.
• Provide community-based counseling and therapeutic support to clients, support with case management tasks, and act as an advocate for clients.
• Complete all required documentation for assigned cases.
• Continuously communicate with internal and external collaterals and work with an interdisciplinary team. This may include extensive phone/electronic contact and scheduling and attending meetings.
• Provide direct supervision to approximately 2–4 Outreach Department employees.
• Support and monitor performance, professional development, and accountability.
• Facilitate regular Outreach Team meetings to ensure team coordination and connection.
• Participate in Management Team meetings and contribute to organizational decision-making.
• Serve in the Administrator-on-Call (AOC) rotation and respond to program needs during assigned coverage periods.
• Participate in interviewing, hiring, and onboarding Outreach staff.
• Participate in quality improvement initiatives and utilization review processes to ensure compliance with contract, licensing, and regulatory standards.

Benefits

• Generous time off including up to 15 days per year for new full-time employees, plus 11 holidays, and 5 sick days
• Health, Dental and Vision Insurance available
• Extensive training to new staff
• Tuition reimbursement of up to $2,400 per fiscal year
• 403(b) Retirement Plan with employer match
• Employer paid Long-term and Short-term Disability Insurance, plus Basic Life and AD&D Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees