Outreach & Enrollment Coordinator
About The Position
At WelbeHealth, we are transforming the reality of senior care by providing an all-inclusive healthcare option to our most vulnerable senior population by serving as both a care provider and care plan to the participants we serve. Reporting to the Marketing, Outreach, Enrollment, and Eligibility (MOEE) Director, the Outreach and Enrollment (O&E) Coordinator is accountable for initiating, coordinating, and scheduling the PACE eligibility and enrollment process. The O&E Coordinator provides customer service driven by our mission, vision, and values.
Requirements
- Associate's degree in a relevant field, bachelor's degree preferred
- Two (2) years of relevant experience preferred
- Strong customer service orientation
- Ability to work independently with minimal supervision
- Reliable means of transportation
Nice To Haves
- Experience in Salesforce, MS Office Suite, and/or Athena preferred
- Bilingual preferred
Responsibilities
- Answer calls from prospective participants and conduct follow-up calls to referrals, while providing great customer service, explaining the WelbeHealth enrollment process, and converting all inbound inquiries to home visits
- Assign possible enrollments to the Benefits Coordinator when there are financial concerns/questions, share of costs (SOC), or Medi-Cal applications to be completed for financial verification
- Demonstrate in-depth knowledge of all relevant components of MOEE Playbook
- Schedule of initial home visits, LOC visits, MSW/PCP assessments, Enrollment Conferences, and transportation for all visits
- Aid MOEE Director and team in MOEE meeting facilitation, using available A/V to document tasks, follow-ups, notations, and assignments of MOEE team in Salesforce
- Assist with PR, marketing, outreach, and enrollment projects as needed
Benefits
- Medical insurance coverage (Medical, Dental, Vision)
- Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and sick time
- 401 K savings + match
- And additional benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
Associate degree
Number of Employees
501-1,000 employees
