Bilingual Outreach and Enrollment Coordinator

Heritage Health Network • Riverside, CA

17d • Remote

About The Position

As an Outreach and Enrollment Coordinator at Heritage Health Network (HHN), you will play a pivotal role in driving member enrollment and expanding HHN's community presence. You will work closely with healthcare providers, community-based organizations (CBOs), and local stakeholders to engage potential members and facilitate access to healthcare services. This role combines outreach, event coordination, and relationship-building to support HHN’s mission to enhance care for underserved populations.

This role combines remote work and field engagements, with work arrangements tailored to meet program and member needs.

Requirements

• Education: Bachelor’s degree in Business, Sales, Marketing, or a related field (or equivalent experience).
• Experience: Proven experience in community outreach, sales, or public health advocacy, ideally within healthcare or social services.
• Cultural Competence: Understanding of the health needs and cultural dynamics in Riverside and San Bernardino counties, with a focus on underserved populations.
• Communication Skills: Strong sales, communication, and interpersonal skills, with the ability to engage and influence diverse groups effectively.
• Knowledge: Familiarity with local community health resources, networks, and health systems.
• Self-Motivated: Ability to work independently while achieving enrollment targets and contributing to team efforts.
• Mobility: Willingness to travel for home visits and community engagement.
• Bilingual Skills: Ability to communicate effectively in both English and Spanish is required.

Nice To Haves

• Sales Experience: Proven track record in sales, member recruitment, or community outreach roles, with experience exceeding enrollment or recruitment targets.
• Healthcare Knowledge: Understanding of healthcare programs, policies, and enrollment processes.

Responsibilities

• Drive Enrollment Growth: Develop and implement targeted outreach strategies to identify and engage potential members, to expand HHN’s membership.
• Partnership Development: Build and maintain strong relationships with healthcare providers, CBOs, foster agencies, and county facilities to increase referrals and membership opportunities.
• Community Representation: Represent HHN at community events, health fairs, and meetings, advocating for underserved populations and promoting HHN's programs and services.
• Sales-Focused Outreach: Engage healthcare providers and facilities by educating them about HHN’s programs, highlighting the benefits for patients and clients to enroll in HHN services.
• Event Coordination: Organize and lead community health events, informational sessions, and enrollment drives to raise awareness and encourage participation in HHN’s Enhanced Care Management (ECM) program.
• Feedback Collection: Gather and analyze feedback from stakeholders and community members to refine outreach strategies and enhance enrollment processes.
• Collaborative Efforts: Work with HHN’s marketing and care management teams to ensure outreach activities align with organizational goals and maximize enrollment.

Benefits

• Health Insurance: Eligible for medical, dental, and vision insurance from the first of the month following or coinciding with your start date.
• Paid Time Off: Sick time, paid holidays, and vacation time to support work-life balance.
• Compensation and Incentives: Competitive salary with annual merit increases and quarterly bonus opportunities.
• Flexibility: Work-from-home options several days a week.
• Professional Growth: Opportunities for career advancement and continued professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level