Outreach Coordinator - Bilingual Spanish (Part-Time)

Malama Health

6h•Remote

About The Position

Malama leverages technology and people to deliver exceptional care, building novel biometric tracking and patient engagement tools for skilled Care Managers to provide high-touch care navigation and coordination for pregnant and postpartum mothers, improving health outcomes for mom and baby. Their model is built on culturally congruent, trauma-informed care, meeting members in their homes, clinics, and communities. Having raised $9.2M in funding, Malama is on target to hit profitability early this year, with a mission to improve pregnancy-related outcomes, especially for historically underserved groups. They are hiring a part-time, bilingual Outreach Coordinator (Spanish) to support member outreach and enrollment operations. This role serves as the initial point of contact for many members, involving responding to inbound inquiries, executing structured outbound follow-ups, screening for eligibility, and coordinating warm handoffs into care navigation. The ideal candidate is highly responsive, organized, and comfortable managing high-touch communication workflows with empathy and follow-through.

Requirements

Bilingual Spanish (spoken and written)
1+ year of experience in outreach, care coordination, customer support, or call center operations (healthcare experience preferred)
Strong verbal and written communication skills; high empathy and professionalism
Comfort working in a fast-paced environment with structured workflows and time-based SLAs
Highly organized; strong attention to detail; reliable follow-through
Comfort using multiple tools/systems (e.g., CRM/portal, Slack, tracking tools)
Mission-driven, Impact-oriented - You are passionate about health, technology, and Malama's mission to improve maternal health outcomes and close equity gaps

Nice To Haves

Experience working with Medi-Cal, WIC, FQHCs, and/or community-based maternal health programs
Experience working with Protected Health Information (PHI) and HIPAA-aligned practices
Experience with EHR documentation and high-volume outreach queues

Responsibilities

Respond to inbound calls/messages within 24 hours (SLA)
Execute structured outbound follow-ups (3 attempts within 7 days) to reach and re-engage members
Communicate clearly and compassionately with pregnant and postpartum members, including navigating sensitive situations
Verify coverage using insurance portals and collect basic eligibility information (e.g., pregnancy/postpartum status)
Determine program eligibility and guide members through intake steps (including helping complete questionnaires when needed)
Set expectations for next steps and support members who are not eligible with alternative resources (e.g., doula matching, basic resource navigation)
Schedule and confirm next-step appointments (e.g., New Mother Visit) and ensure clean handoff to the appropriate care team
Maintain accurate documentation of outreach attempts, outcomes, and member preferences
Document outcomes in Malama’s EHR and internal tracking tools
Coordinate timely updates with internal teams while protecting member privacy and following HIPAA practices
Follow up with referring providers and partners to share enrollment status and next steps, with clear documentation