Communication and Outreach Coordinator (Bilingual Spanish/English)

Buncombe County Government•Asheville, NC

3d•$28 - $30

About The Position

This position will support the strategic communications for a department or division to ensure an integrated message that supports and reflects the mission and vision of the department and organization.

Requirements

Bachelor’s degree in English, Journalism, Communications, or closely related field, along with a minimum of two (2) years relevant work experience, or equivalent combination of education and experience.
Knowledge of County’s grammar and style guidelines, including the ability to utilize acceptable standards for print materials and ability to research, plan, edit or rewrite materials developed by others.
Knowledge of federal, state, and local laws pertaining to printed materials including copywrite laws.
Knowledge of modern interviewing procedures and technique and ability to verify information gathered.
Functional knowledge of web development, video development and editing, and print and graphic layout with an ability to utilize programs such as Photoshop and editing features as well as film and video.
Thorough knowledge and competence of all aspects of Microsoft Office and programs such as Power Point, Publisher, Excel, work, Photoshop, SharePoint, etc.
Considerable knowledge of the principles and methods of planning an agency or department public information program.
Ability to exercise sound judgment in emergency and routine situations and to adopt quick, effective and reasonable responses.
Ability to follow oral and written instructions.
Ability to prepare clear and concise reports; prepare and type reports with speed and accuracy required.
Ability to establish and maintain effective working relationships as necessitated by work assignments.

Responsibilities

Act as Liaison between community members and the Sheriff’s Office to build, strengthen, and maintain relationships to promote understanding and trust by providing information, resources, and assistance in navigating the justice systems.
Create development and planning outreach programs and events designed to engage the community, foster positive relationships, and enhance public safety.
Must have cultural competency, understanding, and compassion.
Research, develop and write content for internal and external department specific audiences, statistical and annual reports, departmental materials, outreach campaigns, and other platforms that are consistent, branded and targeted to the appropriate audience.
Work closely with multiple platforms and communication channels (e.g., web, printed materials, videos, presentations, social media, town hall meetings, etc.) to establish and maintain relationships that will help identify and address concerns, needs and questions through a genuine community perspective.
Work with department division regarding external communication needs; edit content to ensure efficient and effective messaging as well as adherence to department and County grammar and style guidelines.
May monitor traffic on internal and department specific external websites to ensure critical information is prioritized, visible and current.
Produce graphic designs for external campaigns and collateral.
May provide technical assistance and coordination for virtual community conversations, Facebook Live events, webinars, and to the Joint Information Center leads.
Assist in concept development, gather information for scripts and oversee editing.
Conduct ongoing reviews and updates of communications materials to ensure information is current and meets the needs of the department, clients, and general public.
Perform other related duties as assigned.