Outreach Specialist Bilingual in Spanish

MMC Group•Brooklyn, NY

1d•Onsite

About The Position

We are seeking a customer-focused and detail-oriented Bilingual Customer Service Program Specialist to support individuals through various stages of program participation, enrollment, and ongoing services. This role requires strong communication skills, professionalism, and the ability to manage multiple tasks while providing a positive customer experience. This is an excellent opportunity for someone who enjoys helping others, solving problems, and working in a structured, team-oriented environment.

Requirements

High school diploma or equivalent required
Strong customer service skills with the ability to remain calm and professional when handling complaints or difficult situations
Problem-solving skills and the ability to follow procedures while identifying practical solutions
Basic computer proficiency, including email, typing, Microsoft Word, Excel, PowerPoint, and Teams
Ability to multitask and manage multiple customers or priorities efficiently
Strong teamwork skills and a professional demeanor

Nice To Haves

Bilingual in Spanish is a strong plus
Compassionate and service-oriented
Organized and detail-focused
Comfortable working in a fast-paced environment
Strong verbal and written communication skills
Able to build rapport with diverse populations

Responsibilities

Build positive working relationships with customers and monitor their engagement and progress
Meet with customers regularly to help them achieve program goals and maintain services or eligibility
Conduct workshops, orientations, and other customer training activities
Guide customers through multiple phases of the application and service process, from enrollment through benefits and service support
Assist customers in accessing services that support their success, including educational or vocational training, medical assistance, child care, transportation, mental health or substance abuse resources, child support establishment, legal assistance, and other related services
Follow up with customers to ensure needs are met and questions or concerns are resolved in a timely manner
Collaborate with team members to address participant concerns and resolve issues effectively
Maintain accurate, timely case notes and document all customer interactions and activities
Share outreach and engagement updates with project staff
Communicate customer barriers or challenges to project staff when they impact engagement or participation