Outreach Coordinator

Metropolitan Tulsa Transit Authority•Tulsa, OK

13d

About The Position

MetroLink Tulsa is seeking an enthusiastic Outreach Coordinator who enjoys connecting with people, building community partnerships, and expanding access to public transportation. This position is responsible for increasing public understanding, access, and support for MetroLink Tulsa’s services across Tulsa County. The Outreach Coordinator develops and distributes educational materials, leads outreach events, and provides direct assistance to customers to help them understand and use available mobility options. This role also supports the Marketing Department’s public engagement efforts and manages the ADA paratransit eligibility process with strict confidentiality and accuracy. If you’re a strong communicator who enjoys public speaking, community engagement, and making a meaningful local impact, this role offers the opportunity to help improve mobility and accessibility for the Tulsa community.

Requirements

Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple projects at once
Confident public speaker with strong interpersonal and relationship-building abilities
Comfortable initiating conversations, collaborating, and working with diverse groups
Valid Oklahoma driver’s license and clear motor vehicle record
Ability to lift up to 50 pounds and perform standing, walking, and sitting for extended periods
Ability to follow safety guidelines and maintain confidentiality, including ADA-related information
Must be willing to work evenings and weekends as needed
Must be willing to travel for meetings, events, and presentations
Mix of office work, public engagement, and field activities
Driving company vehicles will be required

Nice To Haves

Experience creating public-facing materials and assisting with social media is a plus
Proficiency with Microsoft Office, PowerPoint, Canva, and Adobe tools is preferred

Responsibilities

Build and maintain partnerships with community organizations, agencies, and employers to improve transportation access and efficiency
Serve as a liaison to community members, showing how public transportation supports workforce access and economic development
Plan and lead a county-wide annual Mobility Management meeting and facilitate ongoing stakeholder discussions
Conduct outreach to employers and employment agencies to promote transit programs for employees
Provide transportation education and training to community service providers and the public
Plan and support promotional events, presentations, and public speaking engagements
Develop outreach materials and assist with marketing and social media content
Update and manage travel tools such as trip planners and other rider resources
Gather and apply customer feedback to improve services
Stay informed on new technologies that improve travel options and rider experience
Occasionally provide operational support to ensure service continuity