Outreach Coordinator - Onondaga County

Food Bank of Central New York • Syracuse, NY

1d • $23 - $23

About The Position

Position Title: Outreach Coordinator Department: Outreach FLSA Status: Full Time Hourly/Non-Exempt Schedule: 40 Hours per Week/Monday-Friday 8:00am-4:30pm (Includes 30-minute unpaid meal break). Benefits: Eligible for Full Time Employee benefits including Health, dental, and vision insurance, 8 paid Holidays, 1 Floating Holiday, generous PTO, administered 401(k) after 1 month with employer match after 1 year, and more. Reports To: Outreach Manager Salary Range: $22.99-$23.07/hour Location: Food Bank of Central New York, 7066 Interstate Island Rd, Syracuse NY Revision Date: 10/29/25 WHO WE ARE: Food Bank of Central New York is a not-for-profit organization leading the effort to eliminate hunger in our region, by partnership with others in our community, through education, advocacy, and distribution of nutritious food. We partner with 360 community partners in the counties of Cayuga, Chenango, Cortland, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, and St. Lawrence. The core of our work is achieved by partnering with local agencies that distribute food to individuals and families in need. The key partners that make up our emergency food network are food pantries, soup kitchens, and emergency shelters. Other not-for-profit agencies such as day care centers, rehabilitation centers, senior centers, and group homes are able to utilize membership as a way to supplement their agency food needs. Our Vision is to see a community where everyone has access to nutritious food and no one is hungry. Our Mission is leading the effort to eliminate hunger in our region, by partnership with others in our community, through education, advocacy, and distribution of nutritious food. Hunger is a very serious problem in the United States today. Despite its great wealth, an estimated one in eight Americans rely on emergency food assistance. Among the thousands of people who depend on charitable food programs in central and northern New York, and the Mohawk Valley: · 29% are children 18 or younger · 10% are without health insurance · 68% have been unemployed for more than two years · 32% have a working family member · 91% are below the federal poverty line 41% earn less than $12,000 annually POSITION SUMMARY The Outreach Coordinator is responsible for conducting eligibility prescreening for SNAP benefits for individuals within our service area, providing SNAP application assistance, and disseminating referrals via phone, email, and in-person interactions. The Coordinator will work closely with public officials to track submitted applications and manage cases assigned to them. Additionally, the Outreach Coordinator will participate in community outreach events to inform community members about the Food Bank's services and the eligibility criteria for various programs. This is a grant funded position through June 30, 2026, with additional funding being sought.

Requirements

• Minimum of 2 years of experience in social services, outreach, or a related field.
• Experience in conducting eligibility prescreening and application assistance for public benefits programs.
• Previous experience working with diverse populations and community organizations.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in using databases and maintaining accurate records.
• Ability to work independently and as part of a team.
• Knowledge of SNAP and other public benefits programs.
• Familiarity with the Food Bank's mission and services.
• Ability to handle sensitive and confidential information with discretion.
• Competency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

Nice To Haves

• Associate’s degree in social work, Human Services, Public Health, or a related field preferred.
• Bachelor's degree preferred.
• Certification or training in SNAP application processes is a plus.
• Bi-or multi-lingual preferred.

Responsibilities

• Conduct eligibility prescreening for SNAP benefits for individuals in our service area.
• Provide SNAP application assistance and guidance to clients via the phone, web, and/or a home visit.
• Disseminate referrals through phone, email, and in-person meetings.
• Collaborate with public officials to track and manage submitted applications.
• Participate in community outreach events to raise awareness about the Food Bank's services and SNAP qualifications.
• Maintain accurate records of all applications and client interactions using the internal tracking database.
• Follow up with clients to ensure the completion of applications and address any issues.
• Prepare and distribute outreach materials to promote Food Bank services.
• Represent the Food Bank at community meetings and events to foster partnerships and collaborations.

Benefits

• Eligible for Full Time Employee benefits including Health, dental, and vision insurance, 8 paid Holidays, 1 Floating Holiday, generous PTO, administered 401(k) after 1 month with employer match after 1 year, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level