Outreach and Enrollment Manager

Marin Community Clinics•Novato, CA

About The Position

Marin Community Clinics (MCC), founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all. Under the direction of the Director of Patient Engagement Services, the Outreach and Enrollment Manager (OEM) will oversee the daily operations of the Outreach and Enrollment Department. The OEM provides guidance and support to the Certified Enrollment Counselors (CEC), monitors their attendance and performance. In addition, the OEM oversees the outreach to newly assigned managed care patients to establish care with MCC. Furthermore, the OEM is responsible for collaborating with the Community Based Organizations (CBO) to provide assistance to MCC patients including Public Charge/Immigration, HHS/Public Assistance, Covered CA, P2H, Charity Care, Cal Fresh and other programs and services. This position provides assistance to staff and patients from all five MCC clinics and provides leadership to a growing department.

Requirements

Knowledge of Electronic Health Records and Electronic Practice Management Systems preferred.
Bachelor’s degree in social services/work or related field preferred.
Project coordination experience preferred.
Two years of experience in a community-based organization setting (e.g., health center, etc.).
Must speak, read, and write in English and Spanish.
Ability to maintain strict confidentiality regarding patient information.
Ability to solve problems and have acute attention to detail. Ability to work independently and exercise good judgment with appropriate supervision.
Ability to manage and prioritize communications from multiple staff, organizations, patients, etc., at the same time.
Ability to meet deadlines and manage changing priorities.
Ability to organize and review large amounts of data in an organized and efficient manner.
Basic knowledge of Microsoft Office software required: Outlook E-mail, Word, PowerPoint and Excel.
Ability to proofread, correct and review forms and data for scanning and/or entry.
Excellent oral and written communications skills.
Ability to represent clinic in professional manner and handle patient issues with sensitivity and confidentiality.
Ability to understand complex concepts and convey them in a manner that is easily understood by layperson.
Fulfill immunization and fit for duty regulatory requirements.
Prolonged periods of sitting at a desk and working on a computer.
Use of mouse, keyboard and headset.
Must be able to lift up to 15 pounds at times.
Ability to drive to the various MCC clinic sites (Larkspur, Novato, San Rafael) as needed.
Ability to attend off-site care coordination trainings (can include but is not limited to travel in North Bay such as Petaluma and Santa Rosa.

Responsibilities

Coordinates regular training and meetings for CECs. Provides them with ongoing support and makes changes to their workflow regarding enrollment materials and applications when relevant and appropriate.
Conducts performance reviews and approves timecards for the CECs.
Works with the CECs to identify patients who need enrollment support. Prepares patients for in-person interviews that take place at the Public Assistance Department. Works closely with outside stakeholders to understand how policy changes impact health insurance eligibility.
Provides assistance and support to individuals and families during transition periods or during changes in financial or legal status.
Maintains good working relationships with community partners by working as a liaison with other agencies and the community; participates in local community forums. Actively builds partnerships and strengthens existing collaborations.
Works with the Referral Navigators to identify uninsured patients who are in need of specialty care and need to apply for charity care at hospitals or other healthcare facilities. Assists patients in filling out the charity care applications and provides any follow-up needed.
Provides culturally and linguistically appropriate health insurance and social service enrollment/application assistance for demographically diverse patient populations.
Ensures that patients access services available in the community based on the detailed knowledge of the relevant access arrangements, eligibility criteria and available services.
Assists with timely scheduling of appointments (e.g., healthcare, social services, etc.) for patients to address problems/barriers addressing basic needs, social determinants of health and other economic factors. Provides advocacy, support in negotiating/coordinating with service agencies/organizations. May attend appointments with patients.
Coordinates meetings with other CBOs that serve MCC patients to try to streamline care and to strengthen MCC’s relationship with them.
Enables the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all contracts, enrollments, referrals and interventions, and producing regular reports on activity and outcomes.
Provides services in appropriate internal and external community forums partnering agencies.
Creates educational materials such as flyers and brochures with helpful resources for patients.
Leads trainings, workshops, groups and clinics on policy changes, community resources, government benefits, and appropriate support for patients and MCC staff members.
Other duties as assigned by manager.