Outreach and Diversion Specialist (OMAP) (veterans preferable)
About The Position
Job Summary/ Function The Diversion and Housing Specialist is a key team member whose primary responsibilities include providing Diversion and Rapid Resolution services to veterans and families facing a housing crisis and/or potential housing crisis in order to stabilize their housing situation. In addition, the Diversion and Housing Specialist works in conjunction with the Housing specialist to maintain a housing stock of rentals and assist Veterans and families with the rental process. Diversion Responsibilities • Primarily responsible for all homeless diversion and rapid resolution interventions in the service area. Must exhibit advanced skills in outreach, engagement, and rapport building; conflict mediation, problem solving, documentation, data management, and the ability to coordinate and collaborate at a community level. • Make initial person-to-person contact with clients referred for services within 72 hours. • Conducts an initial screening of each eligible client’s needs to determine diversion intervention. • Determine and document each applicant’s eligibility for the Homeless and Prevention Services Department within 2 working days of the initial person-to-person contact with the potential client. • Work with regional, state, and local VA programs, including hospitals, outpatient clinics, VET centers, and Veterans Benefit Units, to coordinate client appointments for VA benefits identified during the initial screening. • Work with state and local not-for-profit agencies and other community-based
Requirements
- Collaborative Skills & Competencies: Ability to form collaborative alliances and contributions in a team oriented work environment.
- Communication Skills & Competencies: Professional written and verbal communication skills in Standard English. Communication and concise articulation of information to others.
- Cultural Competency Skills & Competencies: Adaptable in culturally diverse environments, respect for cultural differences, and comfort level working with “military” and “veteran” cultures.
- Customer Service Skills & Competencies: Ability to build trust using listening skills, conflict resolution, and mediation, and going above and beyond to be helpful and pleasant.
- Coach-ability: Receptive to feedback, willing to learn and embrace continuous improvement.
- Time
Responsibilities
- providing Diversion and Rapid Resolution services to veterans and families facing a housing crisis and/or potential housing crisis in order to stabilize their housing situation
- maintain a housing stock of rentals and assist Veterans and families with the rental process
- responsible for all homeless diversion and rapid resolution interventions in the service area
- Make initial person-to-person contact with clients referred for services within 72 hours
- Conducts an initial screening of each eligible client’s needs to determine diversion intervention
- Determine and document each applicant’s eligibility for the Homeless and Prevention Services Department within 2 working days of the initial person-to-person contact with the potential client
- coordinate client appointments for VA benefits identified during the initial screening
- Work with state and local not-for-profit agencies and other community-based
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What This Job Offers
Education Level
No Education Listed
Number of Employees
501-1,000 employees
