Outreach and Diversion Specialist (OMAP) (veterans preferable)
About The Position
The Diversion and Housing Specialist is a key team member whose primary responsibilities include providing Diversion and Rapid Resolution services to veterans and families facing a housing crisis and/or potential housing crisis in order to stabilize their housing situation. In addition, the Diversion and Housing Specialist works in conjunction with the Housing specialist to maintain a housing stock of rentals and assist Veterans and families with the rental process. Diversion Responsibilities Primarily responsible for all homeless diversion and rapid resolution interventions in the service area. Must exhibit advanced skills in outreach, engagement, and rapport building; conflict mediation, problem solving, documentation, data management, and the ability to coordinate and collaborate at a community level. Make initial person-to-person contact with clients referred for services within 72 hours. Conducts an initial screening of each eligible client’s needs to determine diversion intervention. Determine and document each applicant’s eligibility for the Homeless and Prevention Services Department within 2 working days of the initial person-to-person contact with the potential client. Work with regional, state, and local VA programs, including hospitals, outpatient clinics, VET centers, and Veterans Benefit Units, to coordinate client appointments for VA benefits identified during the initial screening. Work with state and local not-for-profit agencies and other community-based
Requirements
- Collaborative Skills & Competencies: Ability to form collaborative alliances and contributions in a team oriented work environment.
- Communication Skills & Competencies: Professional written and verbal communication skills in Standard English. Communication and concise articulation of information to others.
- Cultural Competency Skills & Competencies: Adaptable in culturally diverse environments, respect for cultural differences, and comfort level working with “military” and “veteran” cultures.
- Customer Service Skills & Competencies: Ability to build trust using listening skills, conflict resolution, and mediation, and going above and beyond to be helpful and pleasant.
- Coach-ability: Receptive to feedback, willing to learn and embrace continuous improvement.
- Time
Nice To Haves
- veterans preferable
Responsibilities
- Providing Diversion and Rapid Resolution services to veterans and families facing a housing crisis
- Maintain a housing stock of rentals and assist Veterans and families with the rental process
- Primarily responsible for all homeless diversion and rapid resolution interventions in the service area
- Make initial person-to-person contact with clients referred for services within 72 hours
- Conducts an initial screening of each eligible client’s needs to determine diversion intervention
- Determine and document each applicant’s eligibility for the Homeless and Prevention Services Department
- Work with regional, state, and local VA programs to coordinate client appointments for VA benefits
- Work with state and local not-for-profit agencies and other community-based
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What This Job Offers
Education Level
No Education Listed
Number of Employees
501-1,000 employees
