Assistant Director, Veterans Initiatives and Outreach

University of Maryland Global Campus • Adelphi, MD

9d • $67,000 • Hybrid

About The Position

University of Maryland Global Campus seeks an Assistant Director of Veterans Initiatives and Outreach in the Department of Stateside Military Operations. The Assistant Director will be responsible for developing, implementing, and managing initiatives that support the recruitment, retention, and success of veteran and military-connected students; collaborating with various departments within the university and the global veterans community to increase awareness and sensitivity to issues concerning veterans; creating an encouraging and supportive environment by acknowledging, honoring, and addressing veterans’ unique needs; forging partnerships with third party organizations to build a comprehensive suite of services beyond the scope of education; building relationships with the local community to secure support for the Veterans Initiatives and Outreach Office.

Requirements

• BA/BS degree required, along with one to three years of experience managing high level projects or programs and/or supervising staff, preferably in a higher education or customer service support environment.
• Demonstrated experience in higher education, with emphasis on veteran education and benefits; veteran support programs; student advising, recruitment, and retention; marketing to generate student engagement; and customer service.
• The successful candidate will have strong written and oral communication and interpersonal skills for both one-on-one interactions and group presentations; knowledge of PeopleSoft and MS Office; strong organizational, leadership and management skills; be a proactive problem solver and demonstrated ability to manage multiple projects with various stakeholders and to think creatively; and have the ability to work with diverse populations.

Nice To Haves

• Experience in veterans educational benefits.

Responsibilities

• Design and execute veteran-focused initiatives that strengthen recruitment, retention, and student support, contributing to UMGC’s broader institutional growth and mission of serving military-affiliated learners.
• Supervise and direct daily operations of programs and spaces that support student veterans, including but not limited to the Hildebrand Veterans Lounge, Vessey Virtual Student Union, One2One Mentorship Program, Student Veterans of America UMGC Chapter, Pillars of Strength, and SALUTE National Honor Society.
• Manage annual and ongoing military-connected scholarships.
• Supervise, monitor and evaluate employee productivity and performance related to customer service and knowledge of veterans’ benefits.
• Works with student veterans to facilitate a successful transition to civilian life.
• Develop and maintain relationships with Veteran Service Organizations (VSOs), community partners, and other external stakeholders to expand support networks, enhance services, and promote awareness of UMGC’s veteran population.
• Collaborate with the Director to identify and recommend individual and team training needs, development opportunities, and process improvements to maintain high service and quality standards.
• Collaborate with internal UMGC departments to strengthen resources and create pathways for career advancement/employment and personal and professional growth for student veterans.
• Perform other duties as assigned.

Benefits

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees