Outpatient Administrative Specialist

SUNY Upstate Medical University • Oswego, NY

57d

About The Position

The Outpatient Administrative Specialist will perform the standardized patient check-in and check-out procedures such as entering and verifying demographic, insurance and financial information and generating routine forms and other documentation. Also responsible for completion of FMLA and Disability forms as needed. Responsible for the processing of incoming/outgoing patient appointment referrals for all providers. In addition, will schedule complex multiple provider appointments. Will provide administrative support to ambulatory patient care functions. Will collect patient co-pays, manage denial process and assist with other Front Desk tasks. Works with/advises patients on insurance carrier requirements including services not covered and obtains documentation. Responsible for understanding the need for ABN's and Waiver of Liability. The Outpatient Administrative Specialist will answer calls, and obtain insurance authorizations as needed. Will prioritize incoming mail, faxes and correspondence. Accepts assignments to other areas as needed.

Requirements

• Associates Degree and two years of relevant experience in a healthcare related setting or equivalent combination of education and experience required.
• Working knowledge of medical terminology
• Familiarity with medical coding
• Excellent written/oral communication skills required.
• Ability to multitask all support roles in a high volume setting.
• Excellent phone and in-person customer service
• Strong computer skills
• Keyboarding are necessary.

Nice To Haves

• Working knowledge of computer systems such as Epic, Word, Outlook, etc. and understanding of insurances and referrals, preferred.

Responsibilities

• Perform standardized patient check-in and check-out procedures
• Enter and verify demographic, insurance and financial information
• Generate routine forms and other documentation
• Complete FMLA and Disability forms
• Process incoming/outgoing patient appointment referrals
• Schedule complex multiple provider appointments
• Provide administrative support to ambulatory patient care functions
• Collect patient co-pays
• Manage denial process
• Assist with other Front Desk tasks
• Advise patients on insurance carrier requirements
• Obtain documentation
• Understand the need for ABN's and Waiver of Liability
• Answer calls
• Obtain insurance authorizations
• Prioritize incoming mail, faxes and correspondence
• Accept assignments to other areas as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees