Wayfair Outlet Store Manager

Wayfair LLC•San Marcos, TX

52d•Onsite

About The Position

Come join the team that is reinventing home! Wayfair is hiring a General Store Manager for our returns Outlet retail store! If you are looking for rapid growth, constant learning and dynamic challenges, Wayfair's Outlet store might be the future home for your career.

Responsibilities

As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
Master our brand story and be able to share our brand with polished communication, personal appearance and professionalism.
Capable of effectively handling impromptu visitation from the press, investors or other key stakeholders.
Provide leadership to the team and meet or exceed budgeted sales, payroll, and controllable expense goals.
Maintain leadership presence through effective floor management and resource allocation.
Identify customers' needs, and balance with operational requirements to meet customer experience standards.
Amplify the Wayfair brand family by building a high performing customer centric team, and actively introducing them to all channels - online, app and stores.
Motivate and train all associates in sales, customer service, operations, and product knowledge, utilizing all resources.
Foster and instill a culture of accountability and continuous feedback to promote a profitable, positive, and dynamic environment.
Consistently recruit, hire, and retain a salesforce that delights and inspires our customers while driving sales.
Identify talents and develop skills within the team to enable succession planning
Build a talent pipeline, both internal and external, to deliver budgeted sales and best in class customer experience
Perform opening and closing routines and provide supervision to ensure the store is meeting financial goals and associates are providing best in class service to our customers.
Effectively manage store operations, maintain appropriate inventory levels, and maintain visual merchandising standards required by Wayfair and Tanger Outlets
Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand.
Develop, lead, and deliver a long-term sustainable plan for growth, visitation and profitability in the market.
Lead a team to always use good judgment by demonstrating a culture of ethical conduct, security, and compliance.
Champion and campaign for a resolution oriented environment for your team.
Identify and share opportunities to innovate, improve, and simplify processes to ensure operational excellence.
Know and assess the competition and retail evolution by leveraging insights and feedback to deliver results.
Live by, emulate, and guide by our People Principles daily.