Outdoor Front Desk Staff

The Summit Area YMCA•Springfield, NJ

6d•$17 - $20•Onsite

About The Position

Working at your Community Pool is one of the most fun and social summer jobs around. As a Community Pool Front Desk Staff, you’ll be the first point of contact for members and guests, welcoming families, answering questions, and helping create a smooth, positive pool experience from the moment they arrive. This role is ideal for someone who enjoys working with people, is comfortable using computer systems, and can stay organized and friendly in a busy, outdoor environment. If you’re dependable, customer-focused, and enjoy being part of a team, this could be a great summer opportunity. The Summit Area YMCA operates two seasonal outdoor pool facilities: Berkeley Heights Community Pool at the YMCA - 59 Locust Ave, Berkeley Heights, NJ Springfield Community Pool - 44 Morrison Road, Springfield, NJ 07081 We are hiring Front Desk staff for both locations. This position is seasonal with an opportunity to work up to 40 hours each week. The pay range for this role is $17.00 - $20.00/ hour, but is based on experience. The active Outdoor Pool season runs from Late May - Early September with pre-season work and training early/ mid May. The Community Pool Front Desk Staff provides excellent service to all members, guests, and visitors while supporting daily pool operations. This role manages member check-in, verifies memberships and waivers, answers questions, and helps maintain an organized, welcoming entry area. Front Desk staff work outdoors in a covered area and should be comfortable sitting and interacting with members throughout their shift in warm summer weather. At the Summit Area YMCA, we are committed to equal opportunity employment regardless of gender, age, disability, ethnicity, sexual orientation, or religious affiliation. Our main purpose is to strengthen community. Every day, we work side-by-side with our neighbors to make sure that everyone can reach their full potential and we strive to live our cause with purpose every day. No matter who you are or where you’re from, we believe that we’re stronger when we come together.

Requirements

Effective communication, interpersonal and public relations skills.
Strong computer skills & knowledge.
Ability to handle money transactions.
Age requirement is 18 years and older.

Nice To Haves

Previous customer service, sales or related experience is preferred.

Responsibilities

Check In and ensure all members / guests have appropriate memberships and up-to-date waivers
Provides excellent service to members, guests, and program participants at the Community Pool and on the phone.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Applies all YMCA policies dealing with member services.
Maintains confidentiality of members’ records.
Conducts daily desk operations.
Answers telephones and takes appropriately messages.
Supports all facility staff in emergency.
Monitors member entrance to pool.
Monitors and documents all visitors at pool.
Efficiently completes opening and closing procedures and maintains cleanliness of check in area.
Job responsibilities may include, but not limited to, maintaining a clean and safe facility, monitoring the first-aid station, organizing and distributing board games.