Outbound Team Lead

Center for Vein Restoration•Greenbelt, MD

17d•$40,000 - $45,000

About The Position

The Outbound Team Lead will serve as a key support partner to the Outbound Manager, helping drive daily execution, performance consistency, and team development within the outbound function. This position is a working leadership role. In addition to providing coaching and operational support, the Team Lead actively participates in outbound calling efforts as needed to maintain momentum, support coverage gaps, and model best practices. The ideal candidate leads by example, maintains high standards for execution, and understands how to balance accountability with support.

Requirements

2+ years of outbound sales, business development, or call center experience or 4+ years of call center experience working in a medical/clinical environment
Demonstrated ability to meet or exceed performance targets
Strong communication and problem-solving skills
Comfortable working in a metric-driven environment
Proficiency with CRM systems and reporting tools

Nice To Haves

Experience coaching peers or serving as an informal team resource preferred
Bilingual preferred

Responsibilities

Support to Outbound Manager
Partner with the Outbound Manager to execute team strategy and daily priorities
Assist with monitoring performance metrics and identifying trends or gaps
Support implementation of process improvements, campaign launches, and workflow updates
Assist with daily auditing and other tasks as requested
Team Coaching & Daily Oversight
Serve as a point of contact for representatives during shifts
Provide real-time coaching on call quality, messaging, and objection handling
Assist with onboarding and training of new team members
Reinforce productivity standards, documentation expectations, and compliance guidelines
Help maintain morale and foster a culture of accountability and collaboration
Performance & Execution
Monitor outbound activity levels, conversion metrics, and performance to goal
Support daily call plan routing and workload distribution
Identify opportunities to improve outreach effectiveness
Assist in preparing reporting summaries as requested by leadership
Active Outbound Participation
Conduct outbound calls as needed to support volume goals and staffing needs
Model strong consultative outreach techniques
Support high-priority campaigns or company needs during peak periods
Maintain individual productivity expectations when assigned to calling blocks