Outbound Sales Agent
About The Position
PetCareRx, a subsidiary of PetMeds (NASDAQ: PETS), is a trusted name in pet health and wellness for 30 years. We’re dedicated to helping pet parents save on the care their pets need through our PetPlus membership program — offering exclusive discounts, free shipping, and convenient access to pet medications, food, and supplies. We’re looking for passionate, persuasive, and pet-loving sales professionals to join our Call Center team as PetPlus Member Experience Specialist. In this role, you’ll connect with pet parents nationwide, helping them discover more cost-effective ways to care for their pets while supporting our mission to make pet care affordable and accessible. This is a proven successful program that you will be joining. We have offices in Florida and New York. We are open to remote working in the following states: GA, NJ, TX, and TN. If you reside more than 60 miles away from the physical office locations, you may be considered for remote working.
Requirements
- Passionate about pets and helping pet parents save on quality care.
- Sales-driven with a proven ability to close deals.
- 2+ years of sales experience (required).
- 2+ years of customer service experience (required).
- Exceptional verbal and written communication skills.
- Tech-savvy with strong computer, typing, and CRM navigation skills.
- Self-motivated, reliable, and goal-oriented.
- Team player who thrives in a fast-paced, changing environment.
Responsibilities
- Contact pet parents via phone and email to promote the PetPlus membership program.
- Communicate program benefits clearly and confidently to drive enrollment and close sales.
- Provide outstanding customer service while handling questions about orders, prescriptions, and products.
- Assist customers with Rx and non-Rx order updates, including communication with veterinary offices.
- Accurately document all customer interactions in the CRM system.
- Consistently meet or exceed daily, weekly, and monthly sales and service KPIs.
- Collaborate with supervisors to share feedback and suggest process improvements.
Benefits
- Competitive salary
- Strong Commission plan
- Comprehensive health, dental, and vision insurance (and more) - We pay a HUGE subsidy on your behalf!
- Hybrid / Remote work options
- 10 Paid Holiday and 2 Early Closures
- 401k with 4% company match
- Generous Paid Vacation and Personal Time Off
- Paid parental leave, surrogacy, and adoption benefits
- Education Reimbursement Program
- Generous pet-related benefits and discounts
- Professional development opportunities and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
