Outbound Manager

SupplyHouse.com•Columbus, OH

16h•$78,600 - $98,250•Onsite

About The Position

Real people. Real service. At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a new Outbound Manager to join our growing Outbound Team and Fulfillment Center network. This individual will report into our Assistant General Manager and if you're looking for a career that will allow you to motivate team members and support management, we want to hear from you! Job Type: Full-Time, Exempt Location: This role will initially support operations at 3840 Lockbourne Industrial Pkwy, Columbus, OH 43207 and 6085 Winchester Pike, Columbus, OH 43207. Beginning April 2026, the position will be permanently based at 6085 Winchester Pike, Columbus, OH 43110. Schedule: Monday through Friday, from 11:00am to 7:30pm EST Salary: $78,600 – $98,250 per year Please note: Training for this position will be Monday through Friday, from 8:00am to 4:30pm EST for the first week!

Requirements

High school diploma or GED equivalent
Ability to push and pull objects up to 60 pounds of force independently
Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day
At least 3 years of outbound leadership experience
Understanding of distribution flow, integration, and automation
Fundamental understanding of inventory, supply chain, and logistics concepts
Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
Strong critical thinking skills with the ability to see the “big picture” and identify/forecast developing issues
Strong problem-solving, time management, multitasking, attention to detail, and interpersonal skills
Exceptional verbal and written communication skills including public speaking
Ability to operate and use all equipment necessary

Responsibilities

Oversee all processes and procedures for outbound operations including picking and packing
Ensure picking and packing teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basis
Manage the work performance of each member of the outbound leadership team to ensure productivity standards and KPI metrics are consistently being met
Identify, lead, and support continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost
Determine the root cause of process opportunities, addressing issues and piloting resolutions to standard
Partner and communicate with management/leadership to ensure alignment of objectives, to problem solve, provide operational updates, and develop new operational procedures and strategies
Deliver performance reviews and conduct monthly check-ins with each member of the outbound leadership team to establish rapport and provide feedback
Address performance-related incidents that arise and recommend a course of action on all disciplinary and personnel issues
Train/develop team leads and associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement
Attend and participate in HR Leadership meetings
Create and promote a safe working environment while developing a culture in which team members feel safe and comfortable in their areas of responsibility

Benefits

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
401(k) with up to 4% company match
Paid vacation, sick time, and holidays
Company-paid life insurance and long-term disability
Discounted auto, home, and pet insurance programs
Flexible Spending Account (FSA)
Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
$750 annual professional development budget
LinkedIn Learning membership
Company rewards and recognition program
Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
Monthly catered lunches, team building activities, out-of-office events, and Micro Markets
Annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
Donation drives, employee-nominated contributions, support for non-profit organizations, and more.
Annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form