Outbound Manager

SupplyHouse.com•Farmers Branch, TX

2d•$78,000 - $98,000•Onsite

About The Position

Real people. Real service. At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a new Outbound Manager to join our growing Outbound Team and Fulfillment Center network . This individual will report into our Assistant General Manager. If you are looking for a career that will allow you to motivate team members and support management, this is the job for you!

Requirements

High school diploma or GED equivalent
Ability to push and pull objects up to 60 pounds of force independently
Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day
At least 3 years of outbound leadership experience
Understanding of distribution flow, integration, and automation
Fundamental understanding of inventory, supply chain and logistics concepts
Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
Strong critical thinking skills with the ability to see the “big picture” and identify/forecast developing issues
Strong problem-solving, time management, multitasking, attention to detail, and interpersonal skills
Strong verbal and written communication skills including public presentation

Responsibilities

Oversee all processes and procedures for o utbound operations including p icking and p acking
Ensure the p icking and p acking teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basis
Managing the work performance of each member of the outbound leadership team to ensure productivity standards and KPI metrics are consistently being met
Identifying, leading, and supporting continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost
Determining the root cause of process opportunities, addressing issues and piloting resolutions to standard
Partnering and communicating with management/leadership to ensure alignment of objectives, problem solve, provide operational updates, and develop new operational procedure and strategies
Delivering performance reviews and conducting monthly check-ins with each member of the outbound leadership team to establish rapport and provide feedback
Addressing performance-related incidents that arise and recommending a course of action on all disciplinary and personnel issues
Training and developing t eam l eads and associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement
Attending and participating in the HR Leadership meetings
Creating and promoting a safe working environment for all employees while developing a safety culture in which an employee feels safe and comfortable in their areas of responsibility

Benefits

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
401(k) with up to 4% company match
Paid vacation, sick time, and holidays
Company-paid life insurance and long-term disability
Discounted auto, home, and pet insurance programs
Flexible Spending Account (FSA)
Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
$750 annual professional development budget
LinkedIn Learning membership
Company rewards and recognition program