Senior Operations Manager - Outbound

Rent the Runway • Secaucus, NJ

5d • Onsite

About The Position

Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”
Rent the Runway is seeking a Senior Manager of Operations to lead all Outbound and ICQA functions (Picking, Assembly, Shipping, and ICQA) within the Arlington Distribution Center. This role is responsible for overseeing day-to-day operations to ensure safety, quality, throughput, and turnaround targets are consistently met. The Senior Manager will champion continuous improvement initiatives that support both near-term operational goals and long-term company growth as Rent the Runway scales its customer base. This leader will effectively manage and develop direct reports, ensuring each department is appropriately staffed and equipped with the tools, metrics, and processes needed to achieve performance objectives.

Requirements

• B.S. degree in business administration, manufacturing, supply chain; MBA preferred.
• Minimum 5+ years experience in a supply chain, operations, warehousing, or project management role.
• 5 + years supervisory/management experience
• You have experience leading/collaborating with operations, finance, accounting, and buying and/or procurement teams in the pursuit of delivering KPIs.
• You have experience with building, owning, and delivering on operating metrics.
• You have a strong analytical background and the ability to apply that to readily available data.
• Strong Excel/Google Sheet skills are a must; other data tool skills are a bonus.
• You have the vision to find the answers to complicated operational problems and are relentless in your desire to improve processes and try new things.

Responsibilities

• Oversee day-to-day operations across Outbound and ICQA departments.
• Directly manage, coach, and develop Operations Managers.
• Own departmental financial planning and budget management to maximize efficiency and ROI.
• Drive quality, productivity, and continuous improvement initiatives across operations.
• Provide technical, analytical, and statistical expertise to support data-driven decisions.
• Develop, document, and implement standard operating procedures to enable scalable performance.
• Define, track, and evaluate performance metrics and operational KPIs.
• Lead and participate in internal continuous improvement and audit programs.
• Partner on warehouse design, layout optimization, and new business initiatives.
• Develop, execute, and report on short-term and long-term operational plans aligned to company growth.

Benefits

• Paid Time Off, including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
• Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
• Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
• Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!).
• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first, and we’ve got you covered.
• 401(k) match - an investment in your future.
• Company-wide events and outings - our team spirit is no joke - we know how to have fun!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager