Outbound Lead Coordinator / Plumbing and HVAC

One Hour Heating & Air Conditioning•San Diego, CA

1d•$30 - $36•Onsite

About The Position

Responsive recruiter Benefits: 401(k) matching Competitive salary Employee discounts Health insurance Opportunity for advancement Vision insurance Wellness resources Outbound Lead Coordinator Location: San Diego, CA (In-office) Type: Full Time Pay: $30–$36 per hour (based on experience) Schedule: Monday–Friday Why this role matters We support both HVAC and plumbing and we have thousands of past customers, canceled appointments, and unsold estimates. When follow-up is fast and consistent, customers are taken care of and schedules stay full. When it isn’t, opportunities are missed. This role exists to make sure no lead falls through the cracks . What you’ll do Make outbound calls and texts daily to: Unsold HVAC and plumbing estimates Canceled appointments Past customers and maintenance opportunities Book tune-ups, inspections, and follow-up appointments Create and manage leads and follow-ups in ServiceTitan Keep every open lead updated with clear notes, status, and next steps Close out leads cleanly when customers move forward, decline, or confirm replacement Keep outbound lists organized, current, and prioritized Lead day-to-day outbound execution by example and help keep the team on track Identify additional outbound opportunities inside ServiceTitan Support HVAC and plumbing cross-sell follow-up as programs roll out Work closely with the Operations Manager to keep schedules full, especially during slower periods Role scope This is a lead execution role with ownership over outbound follow-up and lead recovery. You’ll lead by example and have real influence on how outbound work is executed day to day. This is not a formal people-management role (no hiring, firing, or discipline responsibilities). You’ll work closely with the Operations Manager, who remains accountable for operational decisions and performance management. You’ll be a great fit if you Have experience in HVAC, plumbing, or home services (strongly preferred) Are comfortable with high-volume outbound calling and texting Are organized and don’t let follow-ups slip Take ownership and follow through without being chased Can lead peers by example without needing a title Have ServiceTitan experience (a plus, not required) What we offer $30–$36 per hour Monday–Friday, in-office schedule Clear expectations and ownership Leadership visibility and real impact Opportunity to grow as our plumbing division expands A team that values accountability, follow-through, and results Benefits 401(k) with company match Paid time off (holidays, vacation, sick, birthday, anniversary) 100% employer-paid medical insurance On-site gym and shower access Employee discounts (including mortgage perks) Compensation: $30.00 - $36.00 per hour Join the One Hour Team! We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first. Pay — We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate. Flexibility — We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it. Career Path — We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today! So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you! Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

Requirements

Have experience in HVAC, plumbing, or home services (strongly preferred)
Are comfortable with high-volume outbound calling and texting
Are organized and don’t let follow-ups slip
Take ownership and follow through without being chased
Can lead peers by example without needing a title

Nice To Haves

Have ServiceTitan experience (a plus, not required)

Responsibilities

Make outbound calls and texts daily to: Unsold HVAC and plumbing estimates Canceled appointments Past customers and maintenance opportunities
Book tune-ups, inspections, and follow-up appointments
Create and manage leads and follow-ups in ServiceTitan
Keep every open lead updated with clear notes, status, and next steps
Close out leads cleanly when customers move forward, decline, or confirm replacement
Keep outbound lists organized, current, and prioritized
Lead day-to-day outbound execution by example and help keep the team on track
Identify additional outbound opportunities inside ServiceTitan
Support HVAC and plumbing cross-sell follow-up as programs roll out
Work closely with the Operations Manager to keep schedules full, especially during slower periods