Outbound Enrollment Specialist - Boca
About The Position
We are seeking a motivated and customer-focused Sales Representative to join our team, supporting the program. In this role, you will communicate the value and benefits of membership to prospective patients through a personalized, consultative sales approach. This is a great opportunity for individuals who thrive in a fast-paced, structured environment and enjoy engaging with people. All sales efforts are conducted through outbound campaigns to patients already associated with transitioning physicians—no cold calling involved. Comprehensive training is provided to ensure your success and confidence in delivering high-quality service.
Requirements
- Strong understanding of company policies, procedures, and program offerings
- Professional, positive, and service-oriented communication style
- Ability to effectively collaborate with physicians and their staff
- Proven success in outbound calling environments and meeting performance metrics (conversion rates, talk time, quality scores)
- Excellent phone etiquette and ability to navigate advanced phone systems
- Bilingual skills are a plus
- High School Diploma or GED
- 2+ years of Sales/Customer Service experience in a call center OR administrative/business environment
Nice To Haves
- Associate degree
- Experience in consultative or relationship-based sales (healthcare or membership-based services preferred)
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM systems
Responsibilities
- Conduct outbound call campaigns to educate patients on the benefits of membership
- Utilize a consultative approach to identify patient needs and highlight relevant program features
- Handle inbound calls and document all interactions accurately in Salesforce (CRM)
- Perform research and assist with problem resolution
- Escalate patient concerns to management when necessary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
