Bilingual Enrollment Specialist (Remote - Outbound Sales)
About The Position
Position Overview: We are seeking a passionate and persuasive Bilingual Enrollment Specialist to enroll patients with chronic, potentially blinding diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration in our care management program. The role involves engaging prospective patients from partner practices by highlighting program benefits and convincing them to enroll. The specialist must thrive in a sales and metric-driven environment, making high-volume outbound calls (minimum of 80 per day) and achieving at least 10 enrollments daily. Responsibilities also include maintaining accurate enrollment records and collaborating with leadership to improve the enrollment process.
Requirements
- Ability to speak fluently in both English and Spanish
- Resourcefulness/Initiative
- Listening
- Persuasion
- Adaptability
- Attendance/Punctuality
- Customer Focus
- Communications – Verbal and Written
- Excellent organizational skills
- Compassion and empathy
- Motivating/Coaching
- Integrity
- Enthusiasm/Passion
- Ability to work in a team environment with very little supervision
- Ability to work remotely with reliable Wifi access
- 2+ years of work experience in eye care, or a related field, preferred.
- 1+ years of sales experience, required.
- Must have a home office that is secure and free of distractions (HIPAA-compliant workspace)
- Prolonged periods of sitting at the desk and working on a computer
- Must be able to hear, speak, call and virtually meet
- Candidates must be bilingual, fluent in speaking both English and Spanish.
- minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home
- workspace is private and has low to no noise level as you will be on phone calls with patients.
- company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data.
- You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.
Nice To Haves
- Proficient with Electronic Medical Record (EMR) systems, preferred.
Responsibilities
- Conduct outbound calls to engage potential patients and promote enrollment in our services.
- Provide comprehensive information on services, emphasizing benefits to prospective patients.
- Effectively address inquiries, concerns, and objections to secure enrollments.
- Guide patients through the enrollment process, ensuring accurate collection of all required information.
- Stay informed about enrollment policies, procedures, and compliance standards.
- Maintain a patient-centered approach to enhance the enrollment experience.
- Collaborate with team members to exchange best practices and strategies for meeting sales and metric goals.
- Communicate with other departments to ensure smooth service delivery and customer satisfaction.
- Participate in training and meetings to stay updated on services and industry trends.
- Meet and exceed monthly enrollment targets and performance metrics.
- Track and report enrollment activities and outcomes to supervisors.
- Document patient interactions using CRM software.
- Follow all company policies, procedures, and ethical standards.
- Ensure compliance with regulatory and company guidelines throughout the sales and enrollment process.
- Maintain accurate and secure records of customer interactions and transactions.
Benefits
- Medical, Dental and Vision
- Paid time off
- Parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
