Outbound Customer Service Representative

IQVENTURES HOLDINGS LLC • Dublin, OH

just now • $17 • Onsite

About The Position

Join our dynamic Outbound Leads Team as a Meridian Customer Connector Agent (Outbound Customer Service Representative). In this role, you will engage prospective customers through high-volume outbound calls, explaining available financial solutions, and directing them to the right resources for further assistance, and ensure a positive experience. Success requires strong communication skills, attention to detail, a customer-first mindset, and the ability to achieve performance goals in a high-energy environment.

Requirements

• Strong customer service and sales orientation.
• Excellent verbal and written communication skills.
• Active listening and problem-solving abilities.
• Ability to apply critical thinking and sound decision-making.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and accurate data entry.
• High School Diploma, GED, or equivalent required.
• Previous call center, customer service, or sales experience preferred.
• Bilingual (English/Spanish) preferred but not required.
• Must adhere to all company policies and procedures.
• Ability to pass any required background checks in accordance with company and regulatory standards.

Nice To Haves

• Previous call center, customer service, or sales experience preferred.
• Bilingual (English/Spanish) preferred but not required.

Responsibilities

• Make high-volume outbound calls to customers from assigned lead queues.
• Communicate opportunities for additional funds or lines of credit.
• Transfer customers to the appropriate department for service-related inquiries when necessary.
• Work independently and collaboratively to achieve daily, weekly, and monthly performance goals.

Benefits

• Competitive hourly pay plus monthly incentive opportunities.
• Comprehensive training and ongoing professional development.
• Opportunities for advancement within the contact center and broader organization.
• Supportive team environment focused on collaboration and success.
• Access to company benefits package, including health, dental, and vision coverage (eligibility based on company policy).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED