Otolaryngology (ENT) - Receptionist - Full Time

Murfreesboro Medical Clinic & SurgiCenter•Murfreesboro, TN

2d•Onsite

About The Position

To provide clerical support in the Otolaryngology department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Requirements

Excellent customer service skills
Strong skills in communicating effectively with co-workers, providers, and patients
Ability to conduct daily functions in an appropriate, professional, and compassionate manner
Ability to manage/prioritize multiple tasks in an efficient and timely manner
Teamwork attitude
Flexibility to respond to changing demands
Ability to react calmly and competently in stressful situations
Effectively utilize computer systems and programs that are necessary to complete daily tasks
High School diploma or GED

Nice To Haves

Experience preferred but not required

Responsibilities

Represent MMC in a courteous and professional manner
Greet guests and incoming calls in a polite, prompt, and helpful manner
Take accurate messages which include all required information
Process voicemails and faxes
Be at your workstation on time and prepared to start the day
Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.
Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
Prepare and process fee tickets, patient forms, etc. for patient appointments (prior to appointment date) and any other requests indicated on the fee ticket
Schedule appointments to include detailed information
Maintains and updates current information on physicians’ schedules ensuring that patients are scheduled properly and appointments confirmed
Collect co-payments, deductibles, co-insurance, or other patient responsible balances, when necessary
Correctly file fee tickets, stock copier, empty shred box, stock reminder cards, doctor cards, and other items needed daily
Correctly process payments and receipts
Prepare daily deposit and maintain cash bag/Phreesia balance
Provide prompt, efficient, and accurate patient service
Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
Keep your work area and the clinic clean
Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
Be knowledgeable of and adhere to all MMC policies and procedures.
With instruction, perform other duties as required or assigned