OTA Strategy & Revenue Manager

Empire State Realty Trust•New York, NY

1d•$115,000 - $125,000

About The Position

The OTA Partnerships & Revenue Manager will manage and optimize the presence of The Empire State Build Observatory across all major online travel agencies. This role is responsible for the cultivation of strategic partnerships, analysis of OTA and market performance to optimize revenues and capture market share, and alignment of OTAs to our holistic e-commerce strategy. The ideal candidate will have experience in OTA channel management, rate strategy, content optimization, and performance analysis. This role will work closely with revenue management, marketing, and operations teams to drive bookings, maximize revenue, and maintain brand standards across all OTA platforms.

Requirements

Exceptional written and oral communication skills
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Knowledge of sales techniques and customer service best practices
Strong analytical and problem-solving skills
Expert proficiency in MS Office (Excel, Word, PowerPoint)
PowerBi experience preferred
Bachelor’s degree in related field
Minimum of 5 years of experience in sales or revenue, with a focus on OTA management in the hospitality or travel and tourism industry
Strong knowledge of major OTA platforms and channel management systems.
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

Responsibilities

OTA CHANNEL MANAGEMENT: Serve as the primary point of contact for all OTA accounts to develop and maintain relationships to ensure revenue optimization, alignment in overall e-commerce brand, and positive guest satisfaction
Negotiate contracts, commissions, partnership terms, placement, visibility, packages and ranking
Leverage OTA platforms and relationships to ensure gather market and competitor insights
Represent ESBO at industry events, trade shows and networking functions
Ensure content accuracy, competitive positioning, and brand consistency
Seek out new OTA opportunities that exist globally and advise on trends in the markets of our international purchasers
Ensure OBS Sales manages back-of-house functions effectively for connectivity issues, accounting, content management, parity issues, and website audits
MARKET & BUSINESS ANALYSIS: Analyze travel trends, customer behavior, and competitive landscape to identify growth opportunities
Monitor KPI’s that optimize total e-commerce net revenues (organic web, digital, and OTA)
Create an A/B testing strategy and cadence for each OTA partner that measures conversion rate performance, best e-commerce assets and language
Develop and produce weekly, monthly, and quarterly OTA performance reports with actionable recommendations
Collaborate with Web and Revenue teams to align OTA pricing and strategies with overall e-commerce strategy
Execute promotions, special offers, and package deals to drive incremental revenues
Research additional revenue opportunities via OTAs, not limited to new AI tools and marketing strategies and new OTA partners