Orthodontic Front Desk Concierge/Scheduling Coordinator

Greater Chattanooga Orthodontics•Chattanooga, TN

About The Position

At Greater Chattanooga Orthodontics, we are passionate about creating confident smiles and providing outstanding patient care in a welcoming, family-friendly environment. We're looking for a reliable and professional Front Desk Concierge/Scheduling Coordinator to join our team and be the friendly face that greets each patient who walks through our door. The Front Desk Concierge/Scheduling Coordinator plays a key role in the daily operations of our orthodontic practice. This person is responsible for welcoming patients, managing the schedule, handling incoming calls, verifying insurance, and supporting the team with administrative tasks — all while creating a positive first and lasting impression.

Requirements

Previous dental or orthodontic front office experience strongly required
Excellent communication and interpersonal skills
Strong attention to detail and multitasking ability
Professional, polished, and friendly demeanor
High school diploma or equivalent required

Nice To Haves

Fluent bilingual Spanish and English speaker is a plus
Knowledge of orthodontic/dental terminology and insurance is helpful

Responsibilities

Greet patients and visitors warmly and professionally
Answer multi-line phones and respond to patient inquiries
Schedule and confirm appointments using Dolphin Management Software
Optimize the schedule to ensure smooth patient flow and clinical efficiency
Verify orthodontic insurance coverage and assist with billing inquiries
Collect and process payments, provide receipts, and explain financial policies
Maintain accurate and up-to-date patient records
Collaborate with the clinical team to ensure clear communication and smooth transitions
Perform other front desk administrative tasks as needed