Traveling Orthodontic Scheduling Coordinator

42 North Dental•Manchester, NH

4d•$23 - $26

About The Position

This is a Full-Time Traveling Orthodontic Scheduling Coordinator. This role travels to the following locations: Manchester, Rochester, Concord, Derry, South Nashua, and Nashua. Salary range is $23-$26 an hour. The Scheduling Coordinator will work with the marketing and operations teams to successfully book new and existing patient appointments through outbound and inbound call management, email, chat and other communication channels. The Coordinator will take responsibility for working with the individual practices to develop best practices and maximize the results from new patient and patient reactivation marketing efforts.

Requirements

Minimum two years of experience in telemarketing, customer service and/or related clinical environment.
Working knowledge of medical or dental terminology and insurance.
Proven ability to handle confidential and sensitive information. (HIPAA)
Strong communication and phone skills.
Good customer service skills
Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
Proven ability to handle a "call center" environment: work quickly and multi-task.
Good judgment to handle calls appropriately and deal with challenging patients and doctors.
High School or GED required.

Nice To Haves

Dental experience strongly preferred.
Experience with QDW or another Dental Practice Management software a plus.
Associate's Degree or related healthcare certification preferred.

Responsibilities

Schedule appointments for patients through both inbound and outbound calling.
Answer phones, make calls, send emails, follow-up on requests, utilize online chat, and work with the individual practices to schedule new appointment requests.
Be comfortable with individual doctor and practice scheduling protocols, insurances, general and specialty services, offers and pricing to create an exceptional patient experience and “first impression” with new patients.
Work with practices to improve the booking rates for online appointment requests.
When time permits, take on specific challenges like filling out hygiene schedules or recapturing missed appointments.
Look for new ways to drive business results.
Work with Director to set goals and track results for all call center activities.
Help practices in situations where patient appointments need to be rescheduled due to doctor availability or facility crisis.
Work with the marketing team to build a patient base for newly-built practices.
Coordinate schedules with clinical and management staff at new location.
Help with other reasonably related duties as assigned by Director.