Orthodontic Assistant / Front Desk

Gorman & Bunch Orthodontics•Greenwood, IN

About The Position

Summary of Position: The Orthodontic Assistant / Scheduling Coordinator is a pivotal role to Gorman and Bunch Orthodontics and serves as the primary supporting person to our doctor team. This role will assist with various activities in working with the doctors and patients alike and will strive to be a positive, friendly, and professional addition to the team. This position will start training as a front office receptionist 100% of the time for two months (or until fully trained) and then will be trained in back office as hybrid coverage. Essential Job Function: Establish a trusting rapport with patients, ensuring the highest level of patient customer service is given to all patients Educate the patients on orthodontic care and treatment practices Work chairside with patient care including assisting in placing and removing orthodontic appliances Taking X-Rays, pictures, fabricating retainers Maintain patients’ charts and transcribe the doctor notes accurately Keep patient rooms stocked and organized as well as clean, sterilize, and prepare the equipment Be receptive to coaching and training from doctors to better develop skillset Other duties as required

Requirements

Knowledge of Orthodontics and associated treatment appliances and equipment used
Action-oriented and taking initiative, being adaptive and flexible in a changing environment
Understand and can effectively communicate techniques utilized in the Orthodontic field
Have excellent written and oral communication skills
Compassion and high level of service for our patients, parents, and staff
Integrity, always doing the right thing
Ability to handle confidential information and protect patient confidentiality
Dependable, reliable to be at work when scheduled
Attention to detail
Able to stay organized and follow instruction
Professional manner and appearance at all times
Computer skills: Microsoft office and Web Browser
High School Diploma, GED or equivalent
1-3 Years Relative Experience

Responsibilities

Establish a trusting rapport with patients, ensuring the highest level of patient customer service is given to all patients
Educate the patients on orthodontic care and treatment practices
Work chairside with patient care including assisting in placing and removing orthodontic appliances
Taking X-Rays, pictures, fabricating retainers
Maintain patients’ charts and transcribe the doctor notes accurately
Keep patient rooms stocked and organized as well as clean, sterilize, and prepare the equipment
Be receptive to coaching and training from doctors to better develop skillset
Other duties as required

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