Orientation Program Advisor

University of Southern California•Los Angeles, CA

10d•Onsite

About The Position

The Office of Orientation Programs supports the university’s mission by facilitating a smooth, informative, and engaging transition for new undergraduate and graduate students to the University of Southern California. Through a combination of administrative support, programming, and student engagement, we help incoming students connect to academic resources, support services, and campus life. Our team values collaboration, service excellence, and student-centered program delivery. As part of USC Student Life, Orientation Programs works in close partnership with colleagues across the university to promote student success and well-being. The Office of Orientation Programs invites applications for the position of Orientation Program Advisor. This role provides comprehensive event planning, administrative support, and logistical coordination for all Orientation initiatives designed to welcome and transition new students and their families to the University. The Orientation Program Advisor supports the planning, design, and implementation of Orientation programs; manages both in-person and virtual event logistics; coordinates venue reservations and vendor arrangements; and ensures a high standard of service for campus visitors. The individual in this position will report to the Director of Orientation Programs and will work closely with the orientation team, campus partners, and student staff to deliver seamless, mission-aligned Orientation experiences.

Requirements

Bachelor’s Degree.
One year of experience in event coordination, administrative support, project coordination, or related field.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
Excellent written and verbal communication skills.
Demonstrated ability to provide professional customer service in a fast-paced environment.
Proficiency with standard office software and willingness to learn new systems.
The successful candidate must demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

Nice To Haves

Master’s degree in a related field (e.g., communications, hospitality, higher education, business).
Experience working in a university setting, student services, or event management.
Familiarity with Cvent or other event management platforms.
Experience supervising or providing guidance to student workers or part-time staff.
Ability to work independently and as part of a collaborative team.
Strong attention to detail and follow-through.
Ability to build and maintain positive working relationships with campus and external partners.
Ability to work extended hours during peak program seasons, particularly summer orientation days.
Commitment to supporting a welcoming and inclusive environment for all students and families.

Responsibilities

Event Logistics & Program Coordination Coordinate all logistical aspects for Orientation programs, including room reservations, facilities requests, equipment, and technology needs.
Secure required permits and clearances for programs and events.
Arrange catering services and finalize details with campus and external vendors, including confirming headcounts and service expectations.
Maintain inventory of equipment, materials, and supplies used for office maintenance and for all event programming.
Serve as the primary point of contact for campus partners involved in Orientation on-campus and virtual events.
Oversee the delivery of goods and services, ensuring compliance with contract terms.
Develop and maintain strong working relationships with internal and external stakeholders to support effective event coordination.
Provide onsite event management to ensure accurate execution of scheduling, logistics, and guest service needs.
Communicate and coordinate special accommodation requests with relevant offices and departments.
Provide guidance and functional directions to student workers assisting with event planning and delivery.
Administrative Support & Office Operations Maintain regular office coverage, including greeting visitors, answering phones, and responding to email inquiries.
Maintain in-person office hours, Monday–Friday, 8:30am–5:00pm, with modified hours during summer program days.
Support the Orientation staff with daily administrative needs.
Assist with managing staff meeting agendas and contributing to meeting flow.
Manage paperwork, maintenance, and coordination of Orientation Carts.
Track timelines, agendas, supply needs, and planning reminders for all Orientation programs.
Communications & Digital Resource Management Update and maintain the Orientation website to ensure accurate, timely information.
Support and update the Campus Partners website, including uploading resource materials and coordinating communication with partner offices.
Collaborate with Orientation staff to ensure consistent messaging and branding across digital platforms, including Cvent.
Maintain presentation files and digital media used throughout in-person and online programming.
Systems & Documentation Learn and utilize university systems, platforms, and tools relevant to Orientation operations.
Reserve campus spaces through established university scheduling systems.
Maintain detailed records of event activities, documentation, and program metrics within Cvent and other systems as required.
Support Trojan Engagement Center logistics, including online recordings and student service processes.
Financial Responsibilities Process internal requisitions, purchase orders, and other financial documents in accordance with university procedures.
Maintain accurate financial and event reporting.
Recommend budget adjustments and track itemized expenses for all Orientation programs.
Additional Duties Provide supervisory support to student workers as needed.
Perform other duties as assigned by the Director of Orientation Programs.