Organizational Improvement Program Manager

Confluence Health

6d•$39 - $62

About The Position

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members. Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation. The Organizational Improvement Specialist will play a key role in advancing our healthcare system’s performance and operational excellence. This position is responsible for leading improvement events and serving as a change management professional, applying PROSCI tools and methodologies to ensure successful adoption and sustainability of improvement initiatives.

Requirements

Bachelors Degree in Healthcare Administration, Engineering, Organizational Development, Nursing or Related Field.
Minimum 3 years experience in Healthcare improvement and/or change management.
Experience leading improvement events and applying structured change methodologies.
Strong analytical, facilitation, and interpersonal skills.
Proficiency in project management and data analysis tools.
Ability to obtain PROSCI Change Management Certification within first 120 days of employment.

Nice To Haves

Certification in Lean, Six Sigma, or similar methodologies is a plus.

Responsibilities

Lead and facilitate Rapid Process Improvement Workshops (RPIWs), Kaizen events, and other structured improvement activities.
Apply Lean, Six Sigma, and IDEA methodologies to assess current workflows and identify opportunities for improvement.
Collaborate with cross-functional teams—including clinical, administrative, and operational staff—to co-design and implement sustainable solutions.
Coach and equip sponsors, people managers, and project teams with PROSCI tools and training to support change adoption.
Track and report improvement and change management metrics, including adoption rates, resistance levels, and ROI.
Ensure compliance with healthcare regulations and standards throughout all improvement and change activities.
Prepare and present detailed reports on initiative progress, outcomes, and recommendations to leadership.
Serve as a change management practitioner using PROSCI’s ADKAR Model, PCT Model, and 3-Phase Process to guide the people side of change.
Performs other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.