Organizational Effectiveness and Change Management Director

SCAN Health Insurance

73d•Hybrid

About The Position

The Organizational Effectiveness & Change Management Director plays a pivotal role supporting the VP, People Strategy & Organizational Effectiveness in defining organizational (org) effectiveness strategy; designing and implementing enterprise operating model and change management efforts; and developing org effectiveness and change management capabilities throughout HR, drawing from external best practices. The ideal candidate will bring expertise in org effectiveness and change management, demonstrate a strong understanding of healthcare organizations, and will champion and continuously seek out best practices. They will have a strong business-enablement orientation, structured problem-solving ability, make data-driven decisions, and be able to influence and appropriately challenge business leaders.

Requirements

Bachelor’s degree in HR, Organizational Development, or related field or Equivalent Experience
Strategic thinking and problem-solving skills, with the ability to approach problems in a structured way, assess solutions and develop sound recommendations
Exceptional communication and interpersonal skills, with the ability to craft clear and engaging messages for diverse audiences.
Demonstrated ability to build and maintain relationships across all levels of the organization, fostering collaboration and alignment.
Strong ability to influence and appropriately challenge senior leaders.
Proficiency in data analysis and interpretation to drive insights and continuous improvement.
High attention to detail and organizational skills, ensuring accuracy and timeliness in program execution
Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Strong project management skills with the ability to manage multiple programs and priorities effectively.
Adaptability and resilience, with a commitment to fostering an inclusive and high-performing workplace culture.
Problem Solving - Structured problem-solving approach
Business Insight - Understanding and ability to adapt to the business context
Data-driven – Ability to manipulate and use data to inform decisions
Strategic Mindset – Ability to translate business strategy to org implications
Curiosity – Strong interest in learning and discovering novel approaches

Nice To Haves

Experience working in/with healthcare organizations preferred.

Responsibilities

Act as a thought partner of the VP, People Strategy & Org Effectiveness in developing org effectiveness strategy in service of SCAN’s mission, vision, values, and strategic objectives.
Lead design of operating models that span organizational boundaries, including roles & responsibilities, reporting lines, decision rights, governance, key processes and capabilities, linkages, etc., in partnership with business leaders and in close consultation with P&C partners.
Oversee and manage design and implementation process to include but not limited to managing timelines and stakeholder engagement to ensure seamless execution, follow-through, and accountability.
Lead design and coordinate execution of change management programs for enterprise priorities across communications, capability building, role modeling, and reinforcement mechanisms, working closely with HR teams (e.g., talent development, internal communications) and business leaders throughout.
Develop policies and frameworks around organizational effectiveness such as sourcing strategies (in vs outsource, near vs far shore, full-time vs part-time, permanent vs temp, automation vs human-driven work), spans & layers and organizational shape guidance, etc.
Utilize organizational and external data to generate actionable insights, identify gaps in SCAN’s operating model relative to business needs and best-in-class peer organizations in and outside of healthcare, and develop strategies to address gaps, in partnership with other HR COEs (e.g., total rewards) and people & culture team.
Develop org effectiveness and change management capabilities throughout HR, building tools, frameworks, playbooks, trainings, etc. drawing from external best practices to support org design and change management efforts led by P&C team or other leaders.
Support other efforts that contribute to key org effectiveness outcomes such as role clarity, accountability, speed and quality of decision making, effective use of management forums and meetings, organizational agility, individual adaptability, and change readiness.
Track metrics and evaluate the success of org effectiveness and change adoption efforts to ensure alignment with business goals, track engagement, and enable leaders to cascade change effectively.
Seek out and drive implementation of opportunities to automate or tech enable org effectiveness processes and capabilities.
Participate in external conferences, roundtables, forums; engage thought leaders and partners, and consume published best practices that relate to org effectiveness and change management; incorporate best practices into org effectiveness and change management approaches and champion best practices throughout SCAN.
Actively support the achievement of SCAN’s Vision and Goals.
Other duties as assigned.

Benefits

Robust Wellness Program
Generous paid-time-off (PTO) along with 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!
A competitive compensation and benefits program;
An annual employee bonus program;
Excellent Retirement Savings program;
A work-life balance;