Organization Effectiveness Lead

Humana

1d•Remote

About The Position

Become a part of our caring community and help us put health first With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. Humana’s MarketPoint organization is seeking an Organization Effectiveness Lead to join the MarketPoint Training Team. As the Organization Effectiveness Lead, you will be a strategic partner and subject-matter expert who drives initiatives designed to enhance overall organizational performance. This role combines advanced project management capabilities, exceptional presentation skills, and meticulous meeting planning to support senior leadership in decision-making and change management. The ideal candidate will be adept at developing executive-level pitch decks, overseeing cross-functional projects, and ensuring seamless execution of high-impact meetings and events (including put‑together run-of-show agendas).

Requirements

Bachelor’s degree
Meeting & Event Planning: Experience creating detailed run-of-show agendas, coordinating logistics, and supporting live/virtual events
10+ years of progressively responsible experience in organizational effectiveness, talent development, or a related discipline
Demonstrated track record of partnering with senior leadership and delivering high‑impact, enterprise‑wide solutions
Proven expertise in managing complex projects with multiple stakeholders in a fast‑paced, matrixed environment
Advanced proficiency in Microsoft PowerPoint (or equivalent tools such as Google Slides, Keynote). Ability to translate strategy and data into concise, compelling slides suitable for C‑suite audiences
Strong capability in defining project scope, creating project plans, and managing risks
Familiarity with diagnostic tools (surveys, interviews, data analytics) to assess cultural and structural effectiveness
Ability to synthesize large data sets into actionable insights using Excel, Tableau, Power BI, or similar tools
Core Competencies & Traits Strategic Thinking: Translate high‑level business goals into actionable plans that drive measurable results
Leadership & Influence: Build credibility quickly with executive stakeholders, earn trust, and influence decision‑making
Detail‑Oriented & Organized: Manage multiple priorities simultaneously, ensuring nothing falls through the cracks
Adaptability: Thrive in an ambiguous environment, pivoting as business needs evolve
Collaboration & Teamwork: Champion a culture of open communication, partnership, and knowledge sharing
Problem Solving: Identify root causes, anticipate potential obstacles, and proactively propose creative solutions

Nice To Haves

Master’s degree (e.g., MBA, M.S. in Organizational Development) preferred but not required
Project Management: Formal training or certification (PMP, Prince2, Lean Six Sigma)
Experience working in a global or multi‑cultural environment
Exposure to Learning Management Systems (LMS) or HRIS platforms
Graphic design skills (e.g., Adobe Creative Suite) for advanced visualization
Prior experience supporting a dispersed leadership team in a hybrid/remote setting

Responsibilities

Executive Presentations & Pitch Deck Development Collaborate with senior leadership to translate strategic objectives into compelling, data‑driven presentations and pitch decks Leverage advanced skills in PowerPoint (or similar tools) to create visually engaging, brand‑aligned slides that articulate complex concepts succinctly Design and iterate on multiple deck versions, incorporating stakeholder feedback while maintaining consistency in messaging and tone Ensure all materials are polished to an executive standard (including slide decks for board meetings, investor pitches, and leadership off-sites)
Project Management & Oversight Lead and/or oversee end-to-end project lifecycles for organizational effectiveness initiatives (e.g., process redesign, culture transformation, talent assessments) Develop comprehensive project plans, including scope, timelines, milestones, risk assessments, resource allocation, and budgets Coordinate with cross-functional teams (HR, IT, Finance, Marketing, Operations) to ensure alignment and accountability Track and report on project status, identify roadblocks, and proactively recommend solutions to keep projects on schedule and within budget Maintain project documentation (charters, status reports, change logs, post‑implementation reviews) in a centralized repository
Meeting Planning & Run-of-Show Coordination Manage end-to-end logistics for high‑profile meetings, workshops, and events (e.g., executive off-sites, leadership retreats, town halls, governance forums) Develop detailed run-of-show documents that outline timing, speaker transitions, content flow, technology requirements, and contingency plans Coordinate with internal stakeholders and external vendors (A/V teams, catering, facilities) to ensure flawless execution Conduct rehearsals with presenters to confirm technical setup, timing, and content alignment Provide on-site (or virtual) support during events to troubleshoot issues and keep sessions on schedule
Organizational Analysis & Process Improvement Partner with business leaders to diagnose organizational “pain points” (e.g., workflow bottlenecks, communication gaps, role ambiguity) Conduct qualitative and quantitative analyses (interviews, focus groups, surveys, process mapping) to identify root causes Develop recommendations, implementation plans, and change management strategies to optimize organizational structures and processes Monitor and evaluate the impact of implemented changes, leveraging performance metrics and feedback loops
Stakeholder Engagement & Communication Serve as a trusted advisor to senior executives, department heads, and cross-functional project teams Facilitate workshops, training sessions, and “lunch & learn” forums on topics such as process optimization, change readiness, and best practices in organizational effectiveness Craft clear, concise communications (memos, status updates, FAQs) to keep stakeholders informed and engaged Use your skills to make an impact