Orders Management Coordinator

Douglas County Visiting Nurses•Lawrence, KS

About The Position

GENERAL DESCRIPTION: The Orders Management Coordinator is responsible non-clinical processes related to billing compliance and proper payment. DUTIES AND RESPONSIBILITIES Maintain patient/client records; assure information is filed/scanned/saved in appropriate individual patient/client file or electronic medical record. Work on physician follow-up for outstanding orders. Process discharges and send discharge summaries to physicians and provide proof of receipt. Process, track and send via fax or e-mail patient chart documents. Provide receptionist back up as needed. Fax and scan all orders for existing patients. Distribute to internal and external providers as appropriate. Process medical record requests in coordination with Clinical Management, or Chief Financial Officer. Other Duties Maintain skills through attendance at Annual Skills Fair or other continuing education opportunities. Participate in special projects and perform other duties as requested. Keep a daily record of time worked per agency policies. Compliance Participate in quality improvement (QI) activities to positively impact performance on agency's overall outcomes. Confidentiality Assure all staff/patient information is kept confidential. Dispose of all written information, with the exception of the employee's personnel file and the patient's chart properly when no longer needed. Information about the patient/client, their condition, and their care will not be discussed with other patient/clients, the public or with other VNA staff in public places. Discussions should be respectful and related to direct patient care. Staff Participation Attend and take part in staff/team meetings and applicable in-services. Complete required in-service hours in a timely manner. Follow team decisions in achieving agency objectives. Foster atmosphere of teamwork and pride in providing agency services. Work Environment Keep work environment clean and orderly and in a sanitary condition. Keep storage areas free from accumulation of material that constitutes hazards. Present a professional personal appearance in accordance with established agency dress code; wear name badge. Infection Control Observe and follow all agency and regulatory guidelines for infection control in accordance with established policies and procedures.

Requirements

Graduation from high school or completion of GED.
Basic level knowledge of EMR (electronic medical records), Microsoft operating system and Microsoft Word, Excel and Outlook.
Strong communication and interpersonal skills that allow staff to foster relationships, build rapport and establish patient trust to produce positive patient outcomes and work environment for both internal and external customers.
Initiative to make independent decisions within scope of practice, licensure and/or policies and procedures of the agency.
Function as a member of an interdisciplinary health care team, committed to the team approach for patient care.
Represent the agency with honesty, integrity, loyalty, strong work habits and a professional demeanor.
Communicate effectively with patient/clients, families, physicians, health care providers and other community agencies.
Respond appropriately in stressful situations.
Ability to work over 8 hours per day and/or over 40 hours per week.
Walking, bending, kneeling, squatting, lifting, grasping, fine hand coordination in repetitive tasks and motions.
Ability to work with hands above the head or elbows above the shoulders.
Ability to work with adequate mobility of back, neck or wrist.
Ability to lift up to 25 pounds of weight.
Ability to push or pull with 20 pounds of initial force.
Must have car available, valid driver's license and auto insurance as required by the state or ability to use public or private transportation to efficiently complete job duties.

Nice To Haves

Prior office experience preferred

Responsibilities

Maintain patient/client records; assure information is filed/scanned/saved in appropriate individual patient/client file or electronic medical record.
Work on physician follow-up for outstanding orders.
Process discharges and send discharge summaries to physicians and provide proof of receipt.
Process, track and send via fax or e-mail patient chart documents.
Provide receptionist back up as needed.
Fax and scan all orders for existing patients. Distribute to internal and external providers as appropriate.
Process medical record requests in coordination with Clinical Management, or Chief Financial Officer.
Maintain skills through attendance at Annual Skills Fair or other continuing education opportunities.
Participate in special projects and perform other duties as requested.
Keep a daily record of time worked per agency policies.
Participate in quality improvement (QI) activities to positively impact performance on agency's overall outcomes.
Assure all staff/patient information is kept confidential.
Dispose of all written information, with the exception of the employee's personnel file and the patient's chart properly when no longer needed.
Information about the patient/client, their condition, and their care will not be discussed with other patient/clients, the public or with other VNA staff in public places.
Attend and take part in staff/team meetings and applicable in-services.
Follow team decisions in achieving agency objectives.
Foster atmosphere of teamwork and pride in providing agency services.
Keep work environment clean and orderly and in a sanitary condition.
Keep storage areas free from accumulation of material that constitutes hazards.
Present a professional personal appearance in accordance with established agency dress code; wear name badge.
Observe and follow all agency and regulatory guidelines for infection control in accordance with established policies and procedures.