Order to Cash (O2C) Senior Business Analyst

Watts Water Technologies•Andover, MA

72d•$127,000 - $148,000•Hybrid

About The Position

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. The Watts Water Technologies family of companies designs and manufactures valves and drains and related products that promote the comfort and safety of people and the quality, conservation and control of water used in commercial, residential, industrial, and municipal applications. Everything we design is made to keep the Earth's most precious resource safer, cleaner, and more useful for our customers. For more than 145 years, Watts Water Technologies has been a leader in residential and commercial water products and solutions. Being a $2B public company, Watts continues to be at the forefront of innovation and addressing demands and challenges in safety & regulations, energy efficiency and water conservation. Watts will embark on a significant multi-year transformation endeavor – a major ERP implementation with six major value streams including O2C (order-to-cash), S2P (source-to-pay), I2D (inventory-to-deliver), F2P (forecast- to-plan), P2P (plan-to-produce) and R2R (record-to-report). We are looking for a highly motivated, dedicated, and talented individual to join our team as a O2C Senior SAP/IT Business Analyst. Harmonizing, standardizing, and simplifying business processes at enterprise level is one of key program objectives. The O2C end-to-end process includes Order process Management, Billing, Pricing, Returns Management, Reporting and Master Data Management. This role will report to Order to Cash Lead and be responsible for collaborating proactively to translate business and integration requirements into configurable component designs and solutions. The ideal candidate will reflect a mix of strong functional and technical proficiency, application maintenance ownership, and the ability to work effectively to provide very responsive support to this global application. Location – Hybrid in Andover, MA office or Remote and required 50% travel to Andover, MA and other facilities.

Requirements

Bachelor’s degree in business or computer science
7+ years overall experience supporting the O2C processes
Knowledge of SAP best practices, standard O2C processes, and master data management
Hands-on experience in designing SAP O2C solutions
Experience with requirements gathering, configuration, testing, and training
Guide and coach technical teammates on functional aspects and assess development to ensure consistency with initial design
Ability to multi-task, working on more than one issue simultaneously with a high degree of independence
Project management skills in planning, tracking, reporting and risk mitigation; excellent organization and planning skills
Ability to influencing decisions balancing among business objectives, ERP standard functionalities, development efforts and change management needs
Positive attitude and comfortable managing ambiguity and conflict
Excellent verbal and written communication skills and comfortable interfacing with the business and IT leaders on a regular basis

Nice To Haves

Experience in process transformation for a global company
Experience in general process and procedures for the areas of Order Management, Billing, Pricing, Returns Management
Experience in ERP implementations and influencing project management team and key stakeholders in a manufacturing environment

Responsibilities

Ensure project milestones and goals are met.
Work with users to develop / scope functional requirements, conduct FIT-GAP Analysis, develop detail functional specifications for WRICEF, review technical specifications, prepare use case scenarios / test scripts, implement functional testing, and prepare cut-over plans
Partner with O2C team, implementation partners and business stakeholders to develop O2C business processes, including configuration, integration, master data, and reporting spanning functions of order management, billing, returns, free goods, pricing, output management, partner determination, available to promise, global trade
Evaluate requirements, satellite application integration needs, and technical solutions of SAP O2C modules and translate into detailed functional specifications
Work with teams to perform system integration testing, performance testing, and user acceptance testing
Work with other value streams team leads and O2C team members as one cohesive team; collaborate with other process teams within the ERP program: Change Management team, Application Development and Technology team, Data team, Audit and Controls team; work with the System Integrator team and manage a collaborative working relationship
Develop knowledge/competency in super users and subject matter experts throughout the business; ensure instructional materials are accurate; provide subject matter expertise for end-user training delivery
Keep up to date on industry trends and innovations, changes in O2C business functions, and future SAP development for their respective process areas or functional area
Support business users in the delivery of end-user training and prepare business for the solution deployment and transition
Full understanding of the landscape of Watts different sites to properly evaluate end-to-end solution deployment and alternatives. Develop deployment plans and support site go-live Hypercare.