Senior Manager, Order to Cash

Kellermeyer Bergensons Services•Oceanside, CA

About The Position

The Senior Manager, Order to Cash supports the Senior Director in overseeing the daily operations, strategy, and performance of the Accounts Receivable function. This role ensures timely and accurate billing, effective collections, compliance with financial policies, and continuous process improvement to optimize cash flow and reduce aging balances.

Requirements

ERP systems and related software (Epicor, NetSuite, Sage or similar)
GAAP and revenue recognition
Complex services billing and accurate, on-time and efficient billing practices
Team management and leadership
Process design and process management
Multiple team management
Excellent clear oral and written communication
Dispute resolution
Problem solving
Advanced Excel and related MS office applications and tools
Problem solving
Strategic staffing for operational efficiencies
Interpersonal savvy
Comfort around higher management
Business acumen
Conflict management
Developing direct reports and others
Detail oriented
Minimum 5-10 years’ experience in including accounts receivable, cash application and collections with minimum of 5 years management experience preferred.
Bachelor’s degree in Accounting or Finance

Nice To Haves

CPA preferred but not required

Responsibilities

Assist in leading, coaching, and developing the Accounts Receivable team
Monitor staff productivity, performance metrics, and service-level agreements
Oversee daily AR activities including billing, assisting with collections, cash posting, and account reconciliation
Monitor AR aging and develop action plans to reduce delinquent accounts
Review and approve adjustments, write-offs, and escalated account resolutions
Ensure accurate application of payments and maintenance of customer accounts
Prepare and analyze AR reports, trends, and forecasts
Support month-end and year-end close processes
Identify risks and opportunities related to cash flow and receivables
Identify inefficiencies and implement process improvements to increase accuracy and reduce cycle time
Partner with IT to enhance AR systems, automation, and reporting tools
Work closely with Sales, Customer Service, Collections, Compliance, and Legal teams
Act as an escalation point for complex customer and escalated disputes
Ensure compliance with internal policies, contractual requirements, and regulatory standards
Maintain strong internal controls and audit readiness
Support internal and external audits as required
Manage, oversee, and report progress of the operations of the AR team ensuring effective communication, collaboration, and productivity with other areas of organization.
Oversee Awards accuracy and key customer service financial processes, including sales order setup and management.
Own, calculate, and report bad debt reserves at a customer level.
Support year-end audit.