Process Analyst Order to Cash

Campbell's•Charlotte, NC

1d•$64,000 - $92,000

About The Position

Since 1869, we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao’s Homemade, Snack Factory, Snyder’s of Hanover. Swanson, and V8. Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us. Why Campbell’s… Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners). Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting. Campbell’s offers unlimited sick time along with paid time off and holiday pay. If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store. Giving back to the communities where our employees work and live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually. Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees. How You Will Make History Here… As a Process Analyst Order to Cash Support day‑to‑day customer order management processes as the subject matter expert and the first line of support for Customer Supply Chain. Drive issue identification and resolution across the Order‑to‑Cash (OTC) process. Strengthen operational excellence by ensuring seamless coordination between multiple cross‑functional teams.

Requirements

Bachelor’s degree in a related field.
2–3 years of experience in Customer Service, Logistics, or Supply Chain.
Agility in responding to unexpected issues and shifting requirements.
Strong collaboration and influencing skills.
Ability to quickly learn new technologies and processes.
Strong attention to detail and analytical abilities.
A bias toward action and strong sense of ownership.
Strong problem‑solving skills, including the ability to build a business case for solutions.
Proficiency with SAP and Excel.
Excellent communication skills.

Nice To Haves

Experience leading continuous improvement or process optimization initiatives.
Prior exposure to IDOC management, PGI/billing error troubleshooting, and OTC‑related SAP functions.
Familiarity with product allocation processes, recalls, and SAP master data governance.

Responsibilities

Provide training, support, and issue research/resolution to Customer Supply Chain Analysts on order management processes and systems.
Own and enforce order management processes and policies in daily operations and projects.
Serve as the Customer Supply Chain SAP system owner, overseeing master data, order validation tables, and testing for system changes/upgrades.
Train and partner with Customer Supply Chain Managers to help develop Customer Supply Chain Analysts.
Manage IDOC error handling for inbound customer orders.
Oversee centralized order functions, including donations and company store orders.
Research and analyze failed Post Goods Issues (PGI) and billing errors; lead cross‑functional resolution.
Act as the Customer Supply Chain lead on product allocations, restrictions, and recalls, including associated SAP transactions.
Identify opportunities for continuous improvement in OTC processes and systems.
Provide ad hoc reporting requiring deep order management or SAP expertise.
Maintain strong, professional relationships with internal partners.

Benefits

Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
Campbell’s offers unlimited sick time along with paid time off and holiday pay.
If in WHQ – free access to the fitness center.
Access to on-site day care (operated by Bright Horizons) and company store.
Giving back to the communities where our employees work and live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume