Order-to-Cash Manager - NORAM (Louisville, KY / The Woodlands, TX)

Clariant•Louisville, KY

43d

About The Position

Join Clariant and Lead Operational Excellence in Order-to-Cash! As a key member of our team, you will manage the complete Order-to-Cash process, ensuring accurate quotations, timely order fulfillment, and effective backlog management. You will lead and evaluate the GBS team's performance, identify process gaps, and implement improvements to optimize efficiency and customer satisfaction. Collaborating cross-functionally with global and regional teams, you will drive continuous improvement initiatives, apply Lean Six Sigma principles, and uphold Clariant's best practices, SOPs, and values. This role offers the opportunity to cultivate a high-performance culture, enhance operational excellence, and make a tangible impact on our business results.

Requirements

Degree in Business or Supply Chain preferred
Minimum 3 years' experience in Supply Chain, Customer Service, or OTC.
Basic import/export experience related to Supply Chain
ERP/MRP systems (SAP preferred)

Nice To Haves

Supply Chain experience in chemicals and/or manufacturing a plus

Responsibilities

Manage the complete Order-to-Cash process, including full responsibility for quotations with Sales, and assuming accountability for all orders with high data accuracy and proper backlog management
Lead and evaluate GBS team performance while identifying process gaps to improve customer-facing OtC performance
Support quality management through Root Cause Analysis and implement Clariant best practices, SOPs, and values
Collaborate cross-functionally with global OtC Manager for reporting and attend weekly meetings with Scheduling/Planning teams
Drive continuous improvement initiatives to optimize order processing efficiency and customer satisfaction
Lead regional Order-to-Cash process optimization with accountability for backlog management and BU-specific financial targets while driving segment-specific process requirements
Identify and address supply chain process gaps by applying best practices, harmonizing processes, and ensuring proper information flow throughout the organization
Drive continuous improvement initiatives by optimizing cost and quality, evaluating GBS team performance, and ensuring appropriate process documentation
Lead efficiency improvement projects using Lean Six Sigma principles to enhance operational excellence across the organization--Cultivate a high-performance culture by fostering Clariant Excellence through improvement projects and maintaining regular performance dialogues with GBS teams