Order Success Representative (LGM Buffalo)

Legends Global•Buffalo, NY

1d•$19 - $22•Onsite

About The Position

The Order Success Representative is responsible for executing orders to ensure the customer experience is as smooth as possible to aid in business growth and retention. The Order Success Representative oversees customer orders from start to finish to ensure completion, accuracy, and customer satisfaction. The role will work directly with vendors, sales and the creative team to ensure products meet deadlines, stay within budget, and exceed quality expectations.

Requirements

Bachelor’s degree or 3 years of related work experience
Well-developed oral and written communication skills
Strong organizational and problem-solving ability
Strong computer skills and the ability to use AI
Ability to meet deadlines and work independently
Effective prioritization skills, and the capacity to work efficiently without sacrificing quality
Strong attention to detail

Responsibilities

Quotes product based on customer specifications
Orders product based on customer requests
Completes art sheets required prior to an item being prepared for production
Inputs customer orders into invoicing system
Reviews customer billing and invoicing prior to it being submitted to the customer
Provides customer support regarding orders, returns, shortages, damages, and back ordered products
Processes customer credits in the invoicing system
Supports outside sales Representatives and their customers
Reconciles vendor invoices with customer invoices
Meets with customers to determine their needs and advise them on how Legends Global Merchandise can help meet those needs
Checks in and receive products from vendors when time sensitive
Files customer order documentation